Customer Claims Executive – easyJet Holidays – French Market
Job Purpose
Being responsible for supporting the management, coordination, and processing of uninsured legal challenges commenced in France against easyJet Holidays. Continuously reviewing uninsured legal processes to direct claims efficiently to the appropriate business area Ensuring that easyJet Holidays interests are represented through the litigation process in uninsured matters, including any final court hearing. Providing advice and support on consumer, Package Travel and general uninsured litigation matters to pre-action colleagues as well as the wider business.
Job Accountabilities
Working with the easyJet Holidays customer and insurance teams to implement processes and procedures to identify and route claims correctly. Providing advice on long term claims response strategies, imparting knowledge of the claims environment and the exposure facing tour operators. Acting as subject matter expert on all aspects of litigation exposure facing easyJet Holidays, providing sound commercial solutions. End to end ownership of litigated claims presented against easyJet Holidays, outside the scope of insurance coverage, but including those brought under the Package travel Regulations. You will have Knowledge and experience in dealing with, and responding to, uninsured claims, including pre-action matters, litigated matters and ADR cases such as conciliations. Providing advice to the customer team on escalated referrals, outside easyJet’s insurance coverage, where litigation is threatened reporting on reserves, liability, volume, and trends. Acting as a wider business liaison in order to appraise the business of emerging litigation trends and competitor activity
What you’ll bring to the team:
Experienced Paralegal with French Civil Procedure Law and Package Tour Regulation expertise. Being proficient in French Civil Procedure Law for tactical advantages.
Fluent/native French speaker .You will have Advantageous experience in insured matters, especially personal injury, within tour operator legal environments. Skilled in developing processes for short, medium, and long-term strategies, with strong relationship-building, influencing, and negotiating skills, including advising senior stakeholders. Being able to efficiently handle large work volumes and comfortable with numeracy/data. You will be proficient in Microsoft Office, including Excel and PowerPoint.
Additional European language skills are highly regarded.
Location and Hours of work
This role is full time and will be based in Luton and will be 40 hours per week, with flexible working 3 days a week in the office.
What’s in it for you:
In addition to you competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 5 pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
Youll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership and annual holiday vouchers.
At easyJet holidays, were committed to supporting our team with development opportunities and a welcoming atmosphere. We create unforgettable experiences for our customers, we strive to do the same for our people. The possibilities are endless with us, where would you like to go?
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model with two in-office days per week, typically Tuesdays and Wednesdays.
How to apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
About easyJet holidays:
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
LI-JB1LI-HYBRIDejholidays
