Dealer Services Representative: 48428

Job Description:

Location: Milwaukee, Wisconsin Employment Type: Full-Time Position Summary STS Technical Services is seeking a highly motivated Dealer Services Representative to join our Customer Support Center (CSC) team. As a frontline representative, you will serve as the primary point of contact for our dealer network, responding to inquiries, troubleshooting issues, and providing excellent customer service. The CSC operates during weekdays, evenings, and weekends, and the ideal candidate must be flexible to work shifts including evenings and Saturdays. Key Responsibilities

Respond to a variety of inquiries while making decisions and solving problems with or without established methods.
Document customer problems and requests clearly and completely while meeting pre-established metrics.
Interact professionally with stakeholders via multiple communication channels (written and verbal).
Work with internal teams to promptly resolve problems, identify trends, and improve service quality.
Meet or exceed minimum performance metrics for customer service quality, as monitored weekly, monthly, and yearly.
Collaborate with internal stakeholders to conduct research, gather data, and solve complex customer inquiries.
Continuously improve knowledge of Vehicle Parts, Accessories, General Merchandise, and other Harley-Davidson programs and procedures.

Ideal Candidate Requirements

Minimum of 3 years of experience in an automotive, motorcycle, or recreational vehicle industry (training available for the right candidate).
Experience in technical customer service, account management, wholesale customer relationship management, call center, or order system management.
Demonstrated ability to effectively communicate, influence, and resolve issues via various methods (telephone, email, face-to-face).
Ability to work collaboratively with team members to solve problems that may not have an established resolution method.

Required Skills

Strong communication and problem-solving skills.
Ability to thrive in a fast-paced, customer-focused environment.
Technical aptitude to understand and troubleshoot complex inquiries.
Ability to handle multiple tasks simultaneously and prioritize effectively.

Why Join STS Technical Services? At STS Technical Services, we pride ourselves on providing excellent support for the aerospace and automotive industries. Join a team where your expertise is valued, and you’ll have the opportunity to contribute to the success of a renowned company while working in a dynamic, fast-paced environment. Enjoy a flexible shift schedule, competitive pay, and opportunities for professional growth. Compensation

Competitive salary based on experience
Full-Time Benefits: Paid Time Off (PTO), Health Insurance, 401(k)

About STS Technical Services STS Technical Services is a premier provider of staffing and workforce solutions. With a strong presence across industries such as aerospace, automotive, and manufacturing, STS Technical Services connects talented professionals with leading companies, fostering growth and success across the globe. Our customer-first approach ensures that we meet every challenge with expertise and commitment. STS Technical Services is an equal opportunity employer. IndeedSTS

Job Ident #: 48428

Company Details

STS Technical Services

250 S. Executive Drive
Suite 101
Brookfield, Wisconsin 53005 USA
www.ststechnicaljobs.com/

STS Technical Services is the staffing arm of STS Technical Group and STS Aviation Group. Our company is recognized as one of the largest staffing agencies in the U.S., and we specialize in delivering workforce management, RPO (recruitment process outsourcing)...

Benefits:
In addition to high-quality preventative medical and dental coverage, STS Technical Services offers contract workers year-end bonuses, local housing assistance, travel pay, safety bonuses, etc…

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Job Info

Location

Milwaukee, Wisconsin, United States

Type

Contractor

Company Details

STS Technical Services

250 S. Executive Drive
Suite 101
Brookfield, Wisconsin 53005 USA
www.ststechnicaljobs.com/