Tasks
As a Digital Customer Content Expert you will take content management to the next level-planning, producing and optimizing digital content to enhance user experience. Youll collaborate with cross-functional digital teams ensuring high-quality, customer-centric communication across digital channels.
- Plan, create and manage content for the websites for Lufthansa, Swiss, Austrian Airlines, Brussels Airlines
- Edit content in German and/or English following digital communication principles
- Defining digital content strategy, roadmap and informative content framework across our digital channels
- Stakeholder management: consulting and improving user experience together with business owner, product owner and cross functional teams
- Prioritize and coordinate content requests based on business criticality
- Steering of internal and external digital service providers to ensure correct and consistent presentation of editorial content
- Apply airline expertise to develop content strategies for targeted audience engagement
- Ensure adherence to brand and communication guidelines across multiple airline brands
Benefits
Attractive company pension scheme, Subsidized parking or public transport, Company health management, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave
Requirements
We are looking for a digital content expert with a keen eye for content strategy and execution. If you excel at managing digital communication, optimizing content flows, and collaborating across teams, this role offers the perfect opportunity to make an impact in an agile environment.
- 2+ years experience in digital spaneting or communications, preferably in agile environment
- Experience in UX, analytics, content management or digital sales is an advantage
- Strong content editing skills in German and English
- Expertise in content orchestration across digital channels, deep understanding of digital communication principles, preferably in international environment
- High analytical skills to model user and information flows improving digital sales
- Experience with CMS platforms, knowledge of Miro, Jira
- Strong organizational skills, ability to simplify complex tasks
- Excellent collaboration skills with cross-functional and agile teams
- Proactive mindset, stepping outside of comfort zone
- Flexible to work on parallel projects, problem solving thinking, frustration tolerant
- Very good English
Company
About Swiss International Air Lines AG
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
www.swiss.com
