Description
The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight spanetplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Digital’s Team in Doha as a Digital Support Coordinator.
About the role
You will serve as the first point of contact for customers, ensuring timely and accurate resolution of system-related queries, configuration requests, and operational issues. This role includes providing exceptional customer service, performing system configurations, and supporting track-and-trace activities for enhanced visibility and efficiency. Acting as the single voice of the customer, the analyst drives continuous improvement by sharing feedback and advocating for system enhancements. This position requires shift work, flexibility is essential for this role.
As part of your role, your responsibilities will be inclusive of, but not limited to the following:
- Incident Logging: Accurately log all customer incidents and service requests in the ticketing system.
- Prioritization: Assess and prioritize incidents based on urgency and impact.
- Resolution Tracking: Ensure timely troubleshooting and resolution, escalating complex issues to L2/L3 teams when necessary.
- Closure Confirmation: Validate resolution with customers before closing incidents.
- Customer Queries: Respond promptly to customer inquiries regarding system usage, shipment status, or operational processes.
- Assist customers in tracking shipments, orders, or inventory within the system and recover where necessary.
- User Account Management: Create, update, and deactivate user accounts as per requests. ▪ System Settings: Configure system parameters, workflows, and notifications to align with customer and operational requirements.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About you
- Bachelor’s degree or equivalent with minimum 2 years of job-related experience.
- Has knowledge about air cargo customer experience.
- Has experience in logistic experience in Operation or System support.
- Has knowledge of cargo reservation/acceptance/handling processes.
- Good command of English verbally and in writing.
- Has knowledge about IATA/TACT regulations.
- Excellent computer operating skills, and good presentation skills.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, the apply now by uploading your CV and completing our quick application form.
