Responsible for coordinating and carrying out activities related to various Airline Ground Handling needs and maintaining accurate and complete documentation while monitoring the ramp personnel for compliance with all Menzies Aviation as well as local Customer Safety and security policies and procedures.

Main accountabilities include:

• Provide support for coordination of flight turnarounds
• Ensure all measures are taken to secure a safe, on time operations of all aircraft handling services in accordance with Menzies Aviation and Airline requirements
• Attending flight briefings and debriefings
• Reporting irregularities, incidents, discrepancies and potential complaints to Management
• Ensure that the aircraft loading is in accordance with airlines requirements
• The TRC is responsible for ensuring, as far as practicable, that all services are allocated and arrive at the aircraft on time and requesting the services in time to ensure Service Level Standards are met
• The TRC must ensure that information regarding the status of the flight or that would otherwise affect the actions of the departments, is given in a timely and pro-active manner
• Aircraft Dispatch is a process involving the planning, coordination and post departure reconciliation of a flight
• The TRC role is to organize and plan the aircraft turn around and effectively and proactively ensure that the various activities are performed in a safe and timely manner
• The TRC has to ensure that the aircraft load complies with the loading instructions and that the load is reconciled exactly with the details shown on the aircraft Loadsheet
• Ensure the correct completion of all documents related to the Flight File and is responsible for the accuracy and reality of records stated on the documents
• Ensures that the documents received or issued are kept securely and in accordance with MA and Airline procedures
• Ensure that the airlines SLA’s are respected and maintained and any irregularities are reported immediately to Management
• Collaborates with the Ramp and Passenger Service departments in order to perform a safe, secure and on time departure
• The TRC must be aware of the latest changes / updates / memo’s/ briefings by checking the SLS Board and notice boards
• Carry out internal audit inspections via the SMART application
• Report any incident , accidents and near misses as per MA and customer procedures
• Operate equipment such as Passenger Boarding Bridges, Company vehicles, radio’s, telephones, computer equipment, and a safe and efficient manner and only once trained to do so
• Always wear PPE on the Ramp
• Knowledgeable of Emergency Response rescue procedures
• Ability to communicate information via ground to air radio with pilots
• Use radio contacts to maintain operational ramp control of all flights
• Monitor and communication aircraft arrivals/departures and gate changes that would affect daily operations
• Monitor flight delays and coordinate information with airline operations
• Document daily log of aircraft contacts
• When requested, provide flight crew unload/offload ramp instructions
• Follow pushbacks, departures, and flight arrival phase procedures
• Knowledge of Flight Explorer Program
• Daily report preparation to ensure accuracy of information during assigned shift
• Portray and communicate Company Mission, Vision and Values to Ramp employees
• Monitor the compliance of all Menzies ramp personnel with the safety and security policies and procedures. These policies and procedures to include but are not limited to:

• All relevant/location specific customer ramp operation programs, policies and procedures
• All local airport security policies and procedures
• All local, provincial, and federal regulations, policies, and procedures

• Promptly address improper, incorrect, and/or unsafe actions & recognize correct & positive behavior
• Identify potential hazards/risks and report them to management
• Support OJT Mentor program through regular communication with HS&E/Training Staff & Station Management
• Is able to meet the Stations attendance standards.

Key Skills, Qualifications and Experience

• Computer proficient
• Excellent communication/interpersonal skills. Ability to communicate with pilots, airline operations, manager and Air Traffic Controller as required
• Ramp operation knowledge
• Ability to work with minimal supervision
• Ability to work flexible shift assignments
• Airline and/or GHA Weight & Balance Licenses will be advantageous

Other requirements

• Must be a minimum of 18 years of age and legally able to work in the United States
• Computer literate, solid knowledge of MS Office as well as other related programs
• Previous airline/aviation operational knowledge is required
• Must be able to obtain and hold all required security clearances
• Must possess a valid Driver’s License
• Familiar with GOMs, Airline procedures, Airport procedures, Airport legislation
• Fully versed on SGHA concepts
• KPI/SLA driven to meet customer expectations by delivering excellence
• Must be able to pass all MA and customer training on a initial and recurrent basis

Benefits

• Advancement Opportunities
• Health Plans through Maritain Health that offer a variety of coverage
• Dental Plans through Delta Dental
• Vision Insurance Plan through Met Life Vision
• Paid Vacation / Sick (fulltime employees)
• Critical Illness Coverage Plan
• Hospital Indemnity Coverage Plan
• Voluntary Life and AD&D Insurance
• 401K Savings Plan
• Employee Assistance Program
• Prepaid Legal Coverage Plan
• Identity Theft Protection Plan
• Pet Discount Coverage and Pet Insurance Plan