Enterprise Application Support Analyst (Onsite)

Date Posted:

Country:

Location:

Position Role Type:

• Administration of Teamcenter Application Rich client, Active workspace, Teamcenter reporting and Analytics including, Volume, Dispatcher, and Web Tier Servers.

• Perform Teamcenter software releases, system upgrades, and patches.

• Troubleshooting issues in current Teamcenter implementation.

• Maintenance and upgrade support, platform administration, user support for MBSE applications and/or tools.

• Troubleshoot application issues by assessing interaction of multiple components such as software, network, data access, user environment, OS, licensing.

• Respond to and resolve Help Desk tickets.

• Provide support for Digital Thread Enterprise Applications.

• Prepare and maintain User documentation.

• Support of additional enterprise digital thread tools and/or applications (i.e. MES and MBSE related).

Qualifications You Must Have:

• Bachelors degree and 5+ years of experience in IT, including IT application project work; OR an advanced degree and 3+ years of experience in IT, including IT application project work; OR in lieu of a degree, 12+ years of prior IT application project work experience.

• Candidate must have an active/transferrable US Government secret security clearance and must be a US citizen.  Candidate of choice will be required to certify in industry standard Security (Security+ or better) and specific applications as needed by the organization.  

• Must have experience in supporting, installing and configuring Teamcenter application including Rich Client and Active Workspace related to software releases.

• Must have a working knowledge of Linux and Windows commands and file system structures.

• Must be a U.S. Citizen – this position may require access to systems/tools that are restricted to individuals who possess US citizenship.

Qualifications We Prefer:

• Ability to prioritize work and manage multiple projects priorities. 

• General Troubleshooting.

• Documentation, Standard work, Process Improvements and Root Cause Corrective Action Skills.

• Must work collaboratively to help other team members and internal customers.  

• Must be able to think “out-of-the-box”.  

• Security+ and/or Certified Information Systems Security Practitioner (CISSP/CASP). 

• Knowledge of application behavior and experience troubleshooting application software issues.

• Familiarity with Cameo Teamwork Cloud & Collaborator, 3DExperience and OpenPDM.

• Familiarity with Oracle and SQL Server Database skills.

• General IT Infrastructure knowledge (server/client OS, networking, storage, etc).

• Passion for learning and an ability to learn new applications and other skills as required.

• Strong analytical, problem-solving, interpersonal, leadership, and verbal and written communication skills.

Learn More & Apply Now:

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

*This requisition is eligible for an employee referral award.  ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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