Information Technology - Infrastructure Design and SupportSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimat
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Executive IT Support Specialist

SpaceX • 
Hawthorne, California, United States
Position Type: Permanent
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Job Description:
Information Technology - Infrastructure Design and Support

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars

Executive IT Support Specialist

SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will assure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills, and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies, and must be continuously exploring and experimenting with new technologies.

Responsibilities:


  • Provide high level customer support with a focus on ownership and follow-through with every interaction

  • Work closely with the corporate Information Technology, Applications, and Information Security teams to assure enterprise solutions will enable the executive team

  • Design, document, deploy, and support a wide range of technologies used by the executive team

  • Manage schedules and provide after-hours and weekend support when necessary


Job Requirements:
ience in enterprise IT support
  • 1+ years of experience in executive IT support

  • Experience with Windows, OS X, iOS, and Android operating systems

  • Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office Communicator

  • Experience with WebEx, Skype, Zoom, and other video conferencing technologies


  • Preferred Skills and Experience:


    • Bachelor’s degree in computer science or engineering

    • Strong general computer technology skills

    • Demonstrated knowledge in both wired and wireless network technologies

    • Due to the high visibility of this position, excellent written, verbal and phone communications skills

    • Knowledge of emerging technologies (latest and greatest hardware/software)

    • Experience working with and supporting an executive client group

    • Ability to prioritize executive support issues above all else

    • Ability to make independent judgment calls to resolve urgent and critical matters

    • Ability to provide lightning-speed response to all executive support requests

    • Can-do attitude, defaulting to “yes, we will figure out a way”

    • Desire to not rest until problems are solved

    • Ability to proactively test for possible failure scenarios and consider edge cases


    Additional Requirements:


    • Willing to work overtime and weekends when needed

    • Ability to lift 30 lbs. unassisted


    ITAR Requirements:


    • To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here

      SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status

      Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000










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    Job Ident #: 4502115002
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