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Synopsis
The Facilities Officer – Soft Services, is responsible for the day to day management of Soft Services operation and aesthetics of Etihad Airways Facilities in Abu Dhabi delivered by the Facilities Service Provider. This will involve supervising, monitoring and directing FM contractor’s activities and liaising with the end users to ensure that all facilities are safe, fully operational and at the expected standards in line with the company’s vision to be the world’s best airline.
Accountabilities
• Stay on top of the condition of the building by conducting regular property audits and close relationships with the staff / stakeholders in each floor.
• Monitor performance of maintenance contractors and cleaning staff against agreed service level agreements (SLA’s) and ensure that key performance indicators (KPI’s) are met through auditing their performance against scheduled and reactive workorders
• Take on adhoc projects concerning facilities management and maintain existing facilities ensuring delivery as per agreed budgets, timelines and standards.
• Establish procedures for PPM (planned preventive maintenance) and ensure implementation of schedules.
• Maintain full and proper records and conduct preliminary analysis of work executed, work pending, materials ordered and consumed and feedback to the appropriate personnel in order that Facilities Management can accurately monitor its work against agreed departmental performance parameters. Ensure all invoices are submitted by the contractors for the service provided and check for accuracy in the billing as per work order issued.
• Develop and maintain a system for procuring and tracking all pantry consumables and/or any miscellaneous items related to the operation of the building.
Education & Experience
• Bachelors Degree in any field
• Minimum of 5 years of work experience in Soft Services in a Facility Management background
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
To learn more, visit etihad.com
