As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: An exciting opportunity to join British Airways as a Trainer within our Global Learning Academy has arisen!
The Global Learning Academy is responsible for the planning, design and delivery of all learning, offering safe and personalised services to colleagues across British Airways.
Based in Manchester, you will be responsible for delivering New Entrant training, conversion and strategic training across our Global Engagement Centres.
What you’ll do: - Facilitate engaging and impactful learning, either face-to face or on-line, that equips and enables our colleagues to fulfill and reach their full potential in role.
- Deliver other training across the organisation including leadership & management development, policy training, corporate service training, train-the-trainers and coaching other trainers, where required.
- The role holder may also be required to support with the design of training content.
- Manage the learning environment and delegates on the day, including their performance and attendance management.
- Ensure all learning and feedback is accurately recorded and successfully meets regulatory requirements.
- Identify commercial training opportunities and deliver to external audiences.
- Please note the role holder may be required to travel to other global sites.
What you’ll bring to British Airways: - Flexible approach to problem solving and accountable for making decisions.
- Proficiency with IT and learning management systems, including Microsoft Office.
- Excellent communication skills and able to engage and performance manage a range of audiences.
- Ability to think analytically and curious to improve processes and efficiency.
- Champions innovation and agility and able to work in a growing environment.
Your experience: - Background in learning delivery is essential.
- Knowledge of an Engagement Centre environment and its colleagues.
- Please note the role holder will be accountable for retaining their own qualifications, recency and own continual professional development.
What we offer: We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.