HR Business Support - Learning

Job Description:

Responsibilities - your mission

 The Business Support activity deployed in Airbus is to give support to end users (Managers, employees, HRBPs) when they have questions or issues on process or tools related to learning and , competence management is via a Level 1, 2 and 3 Business Support. 

Level 2 resolves questions/issues that Level 1 routes to Level 2 in the event they don’t have the knowledge to properly answer. 

• Provide timely and qualitative answers to questions/issues raised by the end users on the topics mentioned above, that were escalated by the Level 1 support.

• Contribute to end user satisfaction through timely individual issue/ticket resolution.

• Support improvement, quality and compliance for Learning and Competence Management by providing issue tracking solutions, identifying the most common difficulties raised by the end user and support for structured root cause analysis.

• Remain up to date with changes to tools & processes.

• Liaise with the corresponding subject matter expert in case issues/tickets need to be escalated to Level 3 (seeking an answer and alerting on recurring questions on the same issue)

• Ensure compliance with Airbus policies and processes.

• Attend weekly reviews of business support activity and track key performance indicators.

• Managing and updating questions and answers of our internal chatbot. 

• Follow up on internal modifications and update existing documentation.

Requirements - our ideal candidate will have

• Background in Human resources 

• Ability to manage Operational tasks effectively

• Investigative mindset / problem solving / curious / Continuous improvement mindset

• Min 2 years experience in business support

• Customer oriented

• Ability to test & troubleshoot in IT tools (Learning) 

• Project management notions - desirable 

• Familiar with ticketing tools (e.g ServiceNow, ticketing tool for agents)

• MyPulse / CSOD / SAP would be a plus

• Nice to have Learning knowledge

• High level of English required to be able to communicate with users and to interact with the tools - Nice to have - French, Spanish, German 

Benefits - what’s in it for you 

• The chance to work in a multicultural environment.

• The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe. 

• A hybrid working model, allowing you to combine onsite and offsite work. 

• A modern office at Parque das Nações, well connected to public transportation.

• A motivated and fun crew to grow and build and shape the GBS together.

• An intense and exciting onboarding experience.

• Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.