As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role:
Are you ready to join our exciting journey towards Colleague Centricity? We are thrilled to invite you to join our HR Information Systems & Continuous Improvement team in our Colleague Services Directorate. This is an excellent opportunity for you to play a pivotal part in creating a service environment that our candidates and colleagues value.
As a Systems and Process Improvement Consultant, you will be aligned to our recruitment systems, and you will collaborate closely with System Owners and our wider recruitment and operational teams to bring the People Strategy to life. Your responsibilities will involve supporting essential recruitment processes and driving improvements and changes in both processes and system specifications. Ensuring our recruitment systems deliver the best they can to support our front line recruiters in the varied and huge volume recruitment they deliver.
This position offers a phenomenal opportunity to translate business requirements into system delivery, by working with our internal IT partners to deliver this. You will also gain in-depth knowledge of our entire recruitment life cycle as it supports the delivery of our recruitment, which includes everything from Cabin Crew, Pilots, Airport Operations, Emerging Talent, Contact Centres, Head Office to name a few! As we embark on this exciting journey to enhance our candidate and colleagues experience and deliver the value they deserve, your role will be pivotal in achieving our goals.
Our small and friendly team play a key role in enabling delivery of the people vision through technology. If youre eager to work within a dynamic team and make a significant impact.
What you’ll do:
- Support product owner on planning and project management of small, medium, and large-scale changes to the recruitment systems both eArcu and Ref-Z (Internal BA owned system)
- Translate business systems requirements into IT deliverables for our IT partners to implement
- Seek opportunities to develop and improve recruitment systems and processes.
- Create and update system processes, procedures, and support documentation for any changes to recruitment systems and collaborate with stakeholders on any training required.
- Partner with our Recruitment System Product Owner, external ATS provider, Internal IT teams and wider People directorate to ensure alignment and knowledge transfer
- Monitor and troubleshoot recruitment systems issues, resolving technical problems, and providing ongoing support to users.
What you’ll bring to British Airways:
If you possess the following skills and capabilities this role will align to you:
- Technologically Minded: You have a keen interest in systems and process mapping. You are a confident user of Microsoft Applications, and any basic coding skills would be a bonus.
- Natural Problem Solver: Youre naturally curious and excel at translating business requirements into effective system and process solutions. Your keen attention to detail, combined with strong numeric skills, ensures precision in tasks and data analysis.
- Complex Issue and Project Management: You have a proven ability to thrive under pressure, quickly grasp and handle complex issues, and deliver successful outcomes. You also have practical expertise in project control and planning techniques, with a continuous improvement mindset.
- Communication and Influencing: As a self-starter, you possess strong communication skills and well-developed influencing abilities, which are invaluable for effective stakeholder management.
Your experience:
The following qualifications and experience are desirable, although we always champion the potential for growth and development in every team member:
- Proficiency in using HR Systems and experience in taking business requirements and translating them into IT deliverables.
- Experience of working with systems and/or systems management.
- Familiarity with Continuous Improvement methodologies, such as Lean.
- A background in STEM subjects, ideally at the degree level or equivalent.
Your unique combination of skills and experiences is what matters most to us. If you possess some of these qualifications and qualities, we encourage you to apply and be part of our dynamic team.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.