Help Desk / Tech Support (hybrid)

THE OPPORTUNITY:

* Do you want to work with a global company that was founded over 100 years ago?

* Are you looking for a company that trains you before you start taking calls?

* Do you want to work in a beautiful modern office? 

 * Thinking of starting or completing your degree? 

*  Ask about future Tuition reimbursement after meeting eligibility. 

The Company – Our Client is an American owned Global Corporation with multiple divisions; this position’s division manufactures, installs, maintains equipment and provides services.  As of 2020, it was an $20+ billion company with over 57,000 employees serving customers in 160 countries on six continents.  With 20+ years of mobile credentialing experience our Client is a global leader providing 30K properties in 2000 cities worldwide with electronic locking systems, access control, and contactless mobile key solutions for Hospitality, Commercial, and Education companies. Our Client has unlocked 250+ million doors in the last 5yrs, has 900k+ Locks currently using DK Technology, has deployed 4+ Million BT Locking devices.


 JOB FUNCTIONS:

• Experience in setting up Hardware & Software Systems, Basic Reading & Editing SQL Scripts.
• Preferred experience working with Databases (Scripts, Queries, Stored Procedures, QA) preferred.
• Ability to follow and Read Wiring Diagrams with AC Conversion to DC, and Grounding Principles.
• Provide Electronic Product & Application End Users with Operational & Technical Assistance.
• Determine Call Resolution and Log Calls.
• Generate Product Replacement Orders, Troubleshoot Issues and Resolve Customer Technical Issues.
• Provide Technical Support via telephone, and/or email to End Users & Administrators of Companys Commercial Products & Systems in a timely and effective manner, while projecting a courteous and professional image.
• Develop and maintain an excellent working knowledge of Electronic Products, Billing & Collections Processes and Database Applications.
• Apply established customer satisfaction skills to resolve issues with end users and create a positive image.
• Follow Call-handling Procedures to assure uniform support within the goals of the department.
• Meet call handling, volume and productivity goals in an Inbound Call Center environment.
• Performs other duties as required or assigned.
• Support of additional skillsets, projects and opportunities may be available.
• Attendance and punctuality are essential functions of the position.
• This position is located On-site in an office call center environment.

• Minimum of (1) one year of Technical Support / Help Desk experience.
• Basic IP Networking required.
• PC Systems knowledge required (Windows 7-10)
• Basic SQL Database reading and editing preferred.
• Must be able to work weekends and evenings.
• You must be willing to work out of an office in Salem, Oregon.
• Excellent listening skills and ability to assess and respond to customers’ needs.
• Must be able to effectively communicate with customers via telephone.
• Detail-oriented with the ability to keep accurate records of communication with customers.
• Ability to rapidly learn and assimilate new technologies.
• Attendance and punctuality are essential functions of the position.
• This position is located on-site in an office Call Center environment.
• Generally you work 8hrs/30min Lunch, 4 weekdays & SAT or SUN, Hours of operation of 5AM - 7PM seven days a week** This is a 40 hour a week position with potentials for OT.
• Ideal candidates will need to be flexible with working possible early mornings and/or weekends.

• 401K
• Medical, dental, and vision
• Sick time as applicable to state law

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.