About the role
As Hostess Al Maha Services, you will deliver exceptional service in your assigned tasks and responsibilities. You will prepare and deliver a premium level of customer service to all internal and external customers which include meeting and greeting customers at Hamad International Airport. You will provide an effective operational support to your team leads as well as assist team members with a positive, can-do attitude.
Key accountabilities include:
- Participates in daily operations as per Standard Operating Procedures (SOP) relevant to all areas of Al Maha Services to ensure a seamless customer experience and nil operational lapses
- Liaises with all external parties to work cooperatively in processing all customer requirements.
- Plans efficient duty allocations of manpower during duty periods for Customer Service Agents.
- Provides support to the Airport Services Manager in case of flight disruptions, misconnections and other passenger related disruptions.
- Maintains an exceptional standard of product knowledge to promote "Al Maha Services" and assists with a diverse range of customer enquiries.
- Attends and actively participates in daily team briefings.
- Proactively submits movement reports and profiles customers pre-movement assignment to ensure all customers are met as per their booked requirements
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
QualificationsAbout you
The successful candidate will have the following qualifications and skills:
Qualifications:
- Minimum High School level qualification
- Minimum 2 years of customer service experience.
- Formal qualifications in Hospitality/Service related education is an added advantage.
- Experience in a premium hospitality/service environment is advantage.
- Good communication skills. Excellent written and spoken English.
- Interactive, customer service oriented with warm, cheerful and expressive personality.
- Customer focused and always drives customer satisfaction.
- Polite, reliable, knowledgeable and able to adapt to changing requirements.
- Open to new learnings and highly trainable.
- Able to perform under pressure.
- Flexible to work on shifts.
- Ability to foster teamwork among team members.
- This is a uniformed position. Open to adapt and maintain good appearance standard.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
