INSIDE SALES COORDINATOR - NYC Onsite
Emirates Airlines •
Position Type: Permanent
Job Description:
Actively support Emirates? ambitious customer acquisition and revenue growth objectives. Provide knowledge and expertise regarding market trends, opportunities and follow up on sales prospects and leads in both Trade and Corporate areas. Perform various administrative tasks to support the sales teams and manage an own agent portfolio of smaller accounts conducted through a telesales approach.
Job Outline:
- Actively manage a dedicated agent portfolio via a pre-defined outbound telesales plan in order to develop and grow the revenue generated via these accounts and ensure that the set objectives are achieved.
- Research accounts, identify key players and generate interest by informing these accounts about Emirates services and products.
- Analyse sales performance and opportunities of the dedicated accounts on periodic basis by using the standard reports (flown revenue, MIDT, Accelya, etc.)
- Develop and maintain database of retail, home and regional based travel professionals and ensure that constant contact is kept with these accounts
- Maintain all contacts and call activities in salesforce.com in order to guarantee transparency of sales initiatives
- Sourcing news sales opportunities through inbound lead follow-up and outbound telesales and emails including company information, market requirements , product needs and analysis
- Support Commercial Team with various administrative tasks not limited to contract set-up, administration of events and other administrative tasks.
- Manage invitation process of the sponsorship activities within the assigned territory and ensure that company standards and processes are followed
- Maintain rapport and work professionally with client , suppliers, vendors and third party companies
- Support and assist with CRM tool ( Sales Force ) activity and pipeline development within Sales Force with status updates
Job Requirements:
Commercial/Sales.Other :
10 Years schooling or equivalent :
Qualifications & Experience: Minimum of High School with a minimum 6 years? experience in reservations / ticketing and sales experience. Good understanding of GDS systems and CRM systems (salesforce.com) Skilled use of Microsoft packages, Salesforce, CBI, C-View, FOCUS, SPACE, MARS, MIDT, GYM. Working knowledge of Corporate, Leisure and Consolidator markets. Sound knowledge of MS Office product suite including Excel and the usage of Pivot Tables in MS Excel. Knowledge/skills: Knowledge of Microsoft Word, Powerpoint and Excel Excellent written and oral communication skills Self-motivated, and pro-active with the ability to work on own initiative Ability to multi-task, prioritize , and manage time effectively and achieve results Able to build strong client relationships Strong phone presence and experience dialling dozens of calls per day Other job related information
Job Ident #:
423443
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