Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
The Business Analyst will play a crucial role in supporting enterprise IT services and solutions and enhancing our organization’s processes and technologies. They will interact with the business to identify goals, areas of improvement, or any other pain points the stakeholder may be experiencing. The person will have knowledge of Business Applications, Data Analytics and Visualization, IT Infrastructure, Cloud Services or Automation. The Business Analyst will collaborate closely with stakeholders, project managers, and technical teams to gather requirements, analyze data, and contribute to the successful delivery of IT projects.
Minimum Requirements
Bachelor’s degree in business administration, Computer Science, Information Systems, or related field
Working knowledge of word processing tools and other relevant software packages
1 to 3+ years in a technology-driven role
Strong research and analytical skills with ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Excellent communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders at all organizational levels and facilitate virtual and in person meetings
Excellent critical thinking skills
Excellent written and verbal communication skills
Strong Leadership skills
Strong Vendor Management skills
Main Responsibilities
Function as a central liaison between the IT group, vendors and business units for application issues, system enhancements and implementation of new systems
Facilitate communication between lines of business and support functions
Work closely with stakeholders to understand their business needs and translate them into clear and concise requirements.
Document and prioritize requirements, ensuring alignment with project objectives and overall business strategy
Conduct workshops, interviews, and analysis of existing documentation to document current state business processes
Develop and implement process maps, workflows, and procedures to enhance efficiency and effectiveness
Translate complex business requirements to various functional IT teams, 3rd party consultants or vendors
Collaborate with business subject matter experts, 3rd party vendors or consultants or internal IT stakeholders to design and document future state business processes based on project requirements
Identify Opportunities to streamline and improve existing processes
Engage in project planning, scheduling, and resource allocation activities
Act as a lead for planning and coordinating testing activities, including functional, integration, and user acceptance testing (UAT)
Work with stakeholders to define test scenarios, test cases, and acceptance criteria
Monitor testing progress, identify defects or issues, and ensure timely resolution to maintain project timelines and quality standards
Review and refine backlog items based on changing priorities, resource availability, and business needs
Analyze project data, performance metrics, and KPIs to provide insights and support decision-making
Collaborate with cross-functional teams to produce regular reports and updates on application development and implementation
Monitor project progress against milestones and deliverables, identifying risks and proposing mitigation strategies
Support change management processes, ensuring smooth transitions and stakeholder engagement
Create detailed documentation, including business requirements documents, functional specifications, and user manuals
Facilitate effective communication between technical teams, stakeholders, and business users to ensure clarity and alignment
Other duties as assigned
Desired Characteristics
Certification in Business Analysis (e.g. CBAP) or Project Management (e.g. PMP) is a plus.
Graduate degree in a related discipline
Excellent planning and time management skills
Results driven – able to execute with high personal accountability
Self-motivated, able to work independently or as a team
Strong influencing skills
Proven experience as a Business Analyst within an IT environment
Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
