Computer Lifecycle Management & Desk Side Support Intern

Summary:

Build an Aviation Career You’re Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in Aviation. Together, we get the job done and done well.  Bring your strong work-ethic, and a hunger for learning – we’ll teach you the rest. 

What’s it like at StandardAero

Collaboration, teamwork, and having each others backs are the norm here. Our growth in this expanding industry means getting career stability and opportunities to grow. With great resources, an inclusive atmosphere, and a culture based on shared values, we’ll support you in building a solid career with a team you can count on.

StandardAero is seeking motivated, eager, and innovative students looking to join our IT Team in St. John’s NL for the 2025 summer term. 

As an intern at StandardAero, you will gain hands-on industry experience, learn from experts, and collaborate with our teams that raise the standard of excellence. 

Join our team today and build an aviation career you’re proud of!

Job Duties:

Students may be involved in one or many of the following:

• Provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. 
• Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem
• Provides technical assistance to system users, ensures positive customer experience, and promotes customer satisfaction.
• Responsible for answering and triaging Service Desk calls and Jira tickets and documenting troubleshooting steps and resolution accordingly.
• Diagnoses system hardware, software, and application problems based on knowledge of system operations. 
• Coordinates the repairs to any personal computer and/or peripherals with major manufacturers/suppliers ensuring warranty provisions apply.
• Assists in maintaining software library of all company-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws..

Basic Qualifications (Required Skill/Experience):

• Enrolment in post-secondary studies in related field.
• Good planning, organizational, analytical, decision making, oral and written communication skills.

Preferred Qualifications (Desired Skills/Experience):

• Excellent communication skills
• Strong self-motivation and organization skills
• Ability to multitask and prioritize tasks in a high pace environment.