Tasks
- Statistical analysis of ongoing studies and presentation of results in Power Point
- Assistance with the conception and evaluation of qualitative studies
- Developing content for the Customer Experience Council and preparing meetings
- Collaboration on training concepts on the topic of CX
- Conception of communication plans for various CX-related projects / initiatives
- Maintenance / redesign of the teams internal Ebase presence / sharepoints
- Taking on administrative tasks for our Partner Program
Benefits
Free parking, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Flexible working hours
Requirements
- Enrollment for the entire period of the internship (current enrollment certificate and proof of mandatory internship must be attached to the application) or the internship between the Bachelor and Master studies (Gap Year)
- Relevant experience in the area of customer experience
- Initial experience with authoring tools and in video creation and editing is an advantage
- Interest in digitization processes
- Independent, structured way of working
- Quick familiarization with unfamiliar areas of responsibility
- Good communication and cooperation skills
- Reliability, sociability and hands-on mentality
- Very good knowledge of the common MS Office applications
- Very good written and spoken German and English skills
Further information can also be found in our FAQs.
Company
About Lufthansa Cargo AG
Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.
www.lufthansa-cargo.de
