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About British Airways Holidays
At British Airways Holidays our customers and colleagues are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.
As a subsidiary of BA, we offer the advantages of being a significant part of the UK’s largest airline coupled with all the benefits of being in a smaller company. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make British Airways Holidays who we are. As our business grows, this is a really exciting time to join our team.
We are recruiting for a Key Account Executive - Spanish Speaker on a permanent basis. This is an exciting opportunity to join our friendly commercial team within one of the UK’s leading tour operators.
The purpose of this role is to support the selection, sourcing, negotiation, development and commercial management of designated hotel partner accounts. Key accountabilities include:
- Effectively managing the relationship with designated accounts to maximise commercial opportunities
- Analysing booking data and reports to identify challenges and opportunities to achieve and exceed business targets
- Working with external partners and internal teams to ensure the smooth on sale process of hotel product
- Optimising accounts through management of API connectivity, negotiation of special offers, planning marketing activity and enhancing hotel proposition across our website
- Assisting with operational issues and managing loading and billing queries
This role will also occasionally be required to travel overseas, representing British Airways Holidays at supplier and trade functions.
Our essential criteria for this role are:
- Fluent in verbal and written Spanish (and English)
- Previous experience in the travel industry
- Knowledge of the online travel industry sales and distribution channels
- Strong relationship management skills
- Proven business awareness and commercial acumen
- Strong administration and organisation skills with excellent attention to detail
- Happy to work from the British Airways Holidays offices as outlined below
To help you decide whether you would like to apply for this role, as a guide, a typical salary in this role is around £29,000 - £31,000 per annum (this may vary depending on your relevant skills and experience), plus benefits.
Our offices are based just outside Gatwick Airport and we offer hybrid working (within the UK only). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first six weeks with us. We offer flexible start and finish times.
This role is full time.
At BA Holidays we value diversity and encourage a positive and inclusive environment for everyone. Applications from all backgrounds are welcome.
Please see our LinkedIn page to find out a bit about our recent activity!
Key benefits include
- 25 days holiday per calendar year, plus bank holidays
- Staff travel – from the date you join
- Flexible benefits package including market leading defined contribution pension scheme and generous life assurance cover, plus options such as dental /medical cover, and cycle to work, technology and electric car schemes.
- Hybrid working and flexible start & finish times
- Range of colleague wellbeing and recognition programmes
Closing date for applications is: Thursday 7 March 2024
Please note - we may close this vacancy early if we receive lots of applications or business priorities change.