MD, Corporate Communications

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Helps to lead and implement the company’s global communications strategy and ensure engagement with all of our key audiences – both internally and externally. 

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develops actionable holistic communications strategies with the goal of improving American’s reputation among customers, team members, media, and influencers
• Spearheads our commercial communications work and planning processes across earned and paid channels
• Provides strategic advice to senior leadership team on storytelling and media
• Leverages the Company’s existing media and third-party influential relationships to enhance relationships
• Identifies, shapes, and pitches proactive company stories that reinforce key business strategies and results
• Manages a combination of traditional and digital communications channels
• Establishes and maintains successful partnerships with other leaders and teams from across the airline, including marketing, brand, loyalty, premium experience, and customer experience
• Serves as a company spokesperson
• Engages in ongoing engagements with reporters, including pitching stories and responding to incoming inquiries

Minimum Qualifications- Education & Prior Job Experience

• Demonstrates the highest level of ethics and integrity
• Bachelor’s degree in relevant field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

• 10 years of leadership experience, including social media, internal communications, media relations and marketing; 12 to 15 years preferred

Skills, Licenses & Certifications

• Extensive professional experience in communications planning and media relations for a major corporation
• Extensive storytelling experience
• History of strong, caring leadership and developing team members
• Extensive experience mitigating a diverse mix of high-visibility crises and issues management scenarios
• Creative thinker who is solutions and results-oriented with a passion for the airline industry
• Highly developed interpersonal skills, demonstrated through experience developing and growing internal, external, and cross-functional relationships
• Ability to build consensus and influence others through outstanding interpersonal skills, collaboration, and negotiation skills
• Impeccable project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines and maintain attention to detail
• Ability to remain calm and maintain poise in difficult/stressful situations
• Ability to adapt and respond quickly to changing landscapes and to work well under pressure and deadlines
• Ability to exercise sound business judgment and handle confidential information with sensitivity
• Ability to distill complex messages into simple, relevant, and meaningful communications which can be distributed to a geographically dispersed audience
• Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic vision; ability explain technical concepts to non-technical audiences
• Ability to travel
• Proficient with Microsoft Office software
• Believes in and promotes the American Airlines five leadership attributes:
  • Caring – We care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo

This position is based fulltime in the office in Dallas-Fort Worth, Texas.

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.