Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your familys health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us!
Why Join Us?
Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations.
Growth Opportunities: We support your professional development and offer opportunities for advancement.
Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation.
Ready to soar with us? Apply now and be a part of our mission to maintain the highest standards in aircraft maintenance!
JOB SUMMARY:
Under the direction of the Operations Manager, the CPM is responsible for driving all projects assigned to the group to a successful conclusion. Ensures all customer requirements / issues are addressed through collaboration with supporting departments. Coordinates all customer requirements associated with planned work scope. Provides as the primary point of contact and maintains constant communication with the customer. Provides for the timely and accurate invoicing to the customer for services provided. This position has the potential to dramatically impact customer satisfaction depending on how sensitive issues are handled and resolved.
MINIMUM REQUIRED QUALIFICATIONS:
- 4 years of directly related aviation customer service and operations (technical nature) experience may be substituted for degree.
- 3 years "actual hands on Falcon aircraft" experience in a Technician, Lead, Crew Chief, performing basic / advanced maintenance techniques, repairs, troubleshooting.
- Proficient in Microsoft Excel, Word, Outlook and Aviation CRM.
- Must possess ability to remain positive and maintain a congenial manner in dynamic, multiple-priorities situations
- Must be able to think independently and employ creative problem solving techniques.
- Must have working knowledge of the Aircraft Maintenance process.
- Must be able to defuse customer issues and concerns while maintaining balance between customer service and budgeted financial performance.
- Excellent communication skills
ADDITIONAL DESIRED QUALIFICATIONS:
- Bachelors degree in Business Aviation or related aviation field.
- Corridor or other maintenance operations software experience.
- Certified Project Management Certification.
WORKING CONDITIONS:
- Office environment (Remote office)
- West Coast Time Zone
PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
- Coordinate with Command Center for AOG assistance requests
- Create customer quotes and open work orders
- Oversee the performance of all maintenance work packages
- Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues.
- Reviews labor charges, reviews, and delivers Pro Forma invoice to Customer.
- Assist and coordinate special programs (i.e., FalconCare, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
- Review, approve, and sign final customer invoice as needed
- Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
