Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

​This job is within the American Airlines Credit Union. The role is responsible for providing administrative and telephone support to the Payment Collection & Recovery department.

• Answer telephone calls, e-mails and mail
• Research, track and resolve member concerns
• Recover charged off shares and loans
• Close revoked accounts
• Update Chexsystems
• Perform accounting and clerical functions
• Compile and sort invoices and checks
• Process invoices for payment
• Open mail and match payments to invoices
• Prepare Collection letters
• Prepare documents for imaging
• Cross train with other Support Staff for back-up purposes
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications- Education & Prior Job Experience

• High School Diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• Previous banking or Credit Union experience
• Accounting or related experience

Skills, Licenses & Certifications

• Skilled in Mircosoft Office software (e.g. Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to demosntrate strong analytical sills to research, analyze and report data with little guidance is essential
• Ability to effectively comminicate with all leves both verbally and written
• Ability to demonstrate strong organizational and time management skills
• Ability to proficiently handle multiple projects/tasks
• Abilty to self-motivate and work will independently as well as in a team envrionment with minimal supervision
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.