N-MRO Help Desk Tier II Technician
Lockheed Martin •
Position Type: Permanent
Job Description:
Description:Lockheed Martin is a company that values innovation and integrity. As an employee, you will be encouraged to think big, perform with quality, and build incredible products. We believe that by applying the highest standards of business ethics and forward-thinking, we can achieve great things together.
If you have the resourcefulness and courage to work hard, we want you on our team. We provide the resources, inspiration, and focus to help you reach your full potential. Come and experience your future with us!
The successful candidate will serve as a member of the N-MRO Tier II Helpdesk Team. Their responsibilities will include Tier II call resolution and support, often as the initial point of contact for our N-MRO customers. They will also support System Administrators working at various customer sites and obtain and document sufficient information from users to assist in the resolution of technical problems.
Basic Qualifications:
- The candidate should have the necessary experience and knowledge to provide first-level call resolution.
- A minimum of two years of experience in Customer Service/Helpdesk is required.
- The candidate must be proficient in standard PC office applications (Microsoft Office Products – Word and Excel) and database operations.
- The candidate should be open to working alternate shifts or weekends.
- The candidate must have the ability to obtain and retain DoD IAT Level II certification (Security+, CySA+, or CCNA) within 60 days of hire.
Desired Skills:
Seeking a highly motivated individual with technical skills in computer systems. A degree from a technical school or college is preferred, along with 2-3 years of experience in a customer service or helpdesk work environment. The ideal candidate should be a quick learner who can follow technical directions and implement processes and procedures. Excellent telecommunications and customer service skills are required, along with attention to detail and accuracy with speed. The candidate should also possess well-developed and proficient written and verbal communication skills, with the ability to work with a diverse group of people, including technical and non-technical customers, members of the engineering/management staff, as well as personnel assigned to related work centers.
Clearance Level: None
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Part-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: Non- standard 40 hour work week as assigned by leader
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the worlds most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Hourly/Non-Exempt
Business Unit: RMS
Relocation Available: No
Career Area: Call Center
Type: Full-Time
Shift: Multiple shifts available
Seeking a highly motivated individual with technical skills in computer systems. A degree from a technical school or college is preferred, along with 2-3 years of experience in a customer service or helpdesk work environment. The ideal candidate should be a quick learner who can follow technical directions and implement processes and procedures. Excellent telecommunications and customer service skills are required, along with attention to detail and accuracy with speed. The candidate should also possess well-developed and proficient written and verbal communication skills, with the ability to work with a diverse group of people, including technical and non-technical customers, members of the engineering/management staff, as well as personnel assigned to related work centers.
Job Ident #:
61562269776
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