PURPOSE:
The Onboard Charter Representative (OCR) will be the primary point of contact for Avelo Airlines’ customers, business partners, and crew members to ensure the successful execution of all Avelo Airlines charter flights. In this role you will coordinate with business partners and other Avelo crew members to provide a safe, efficient, and on time operation for our charter customers.
RESPONSIBILITIES:
- Ensures safety of Avelo aircraft, Customers, and Crewmembers by following all applicable standards
- Coordinate with business partners to ensure the prompt delivery of ground handling, security, catering, and fueling services
- Works with assigned Screeners to ensure seamless and on-time customer screening.
- Complete aircraft security searches at off-line stations and maintain search records.
- Maintain the customer manifest and oversee boarding of flights.
- Monitor ground handling to include the loading of the aircraft and load communication to the flight crew.
- Responsible for overall aircraft in-cabin appearance, condition of the main cabin, galleys, closets, overhead bins, lavatories, cargo holds and the bulk cargo hold.
- Work closely with onboard maintenance and flight attendants to ensure all services are performed and necessary supplies are available to depart as scheduled.
- Communicate schedule changes and other challenges in a timely manner via coordination with the Operations Control Center
Requirements
- High School Diploma/GED
- Minimum 2 years’ experience in a customer service role and/or airline industry experience
- Ability to travel on short notice, nights, and weekends
- Must be proficient in Microsoft Outlook and Excel
- Able to stand for long periods of time in an outdoor environment
- Able to lift 70lbs
- Maintain DOT drug testing standards for GSC qualification
X-FACTORS:
- Airline industry required; charter experience preferred.
- Have exceptional client-service and communication skills.
- Be able to work independently within a fast-paced environment.
- Prior Airline certifications of GSC, OCR/Loadmaster, or W&B would be advantageous.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)
Avelo is an Equal Opportunity Employer.
