As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role:
Performance Development Coordinator
Managing the workload of our support teams and working with our third party suppliers to drive forward activity that prioritises the needs of our people.
Are you passionate about people? Do you want to support, recognise and develop others around you? In this role you will motivate and inspire the Heathrow Support Team to deliver all key activities in line with BA policy and processes and manage third party relationships. You will proactively review efficiency in processes and service delivery by working with stakeholders and the management team to identify areas for improvement and undertake regular analysis and review of performance data and key metrics, recommending solutions where needed. You will ensure high levels of compliance at Heathrow and consistently look for ways to make efficiencies. You will also be key in supporting people development activities including recruitment and onboarding.
What you’ll do:
You could work in one of the following fast-paced operational support areas:
Absence:
- Supporting line managers and other managers in the terminal on the reporting processes around absence of their teams and the return-to-work process.
- Supporting colleagues when they are away from work and offering advice on their wellbeing.
- Investigating trends and areas of concern and working with managers to put in place resolution.
- Holding absence meetings and working with our trade union colleagues.
Policy:
- Supporting managers in upholding company policy in Heathrow
- Administrative support for the Policy team and line managers including record keeping of meetings
- Coordinates Recognition Roadshows across Heathrow campus and updates Above and Beyond platform
Compliance:
- Oversee all compliance medical and training elements (including maintenance of ADP, CAT 1,2,3, P Permits) across Heathrow operations with a high level focus on Below Wing (Ground Operations and Critical Services)
- Proactively review efficiency in processes and service delivery by working with internal and external stakeholders (including HAL,BAHS) and management team to identify areas for improvement
- Undertake regular analysis and review of performance data and key metrics, recommending solutions where needed.
Pass Management:
- Upholding compliance in processes around the issuance and approval of airport authority passes
- Providing customer service to the Heathrow community on passes, the procedure, lead times and requirements
- Relationship management with Heathrow Airport Limited team
- Looking ahead and managing the programme of future ID renewals to ensure continued service in the terminal.
Recruitment & Contracts:
- Supporting stakeholders in Heathrow to build teams to achieve their objectives under A Better BA
- Key relationship building with all Heathrow operational leaders to understand what is required from each campaign, then looking after the resource approval, launch, outcomes and contracting of new colleagues into teams.
- Recruitment programme management to ensure we have the right people in place at the right times and looks for process efficiencies to better meet business needs.
- Administrative support for pay queries and FAQ’s.
- At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
What you’ll bring to British Airways:
- Strong verbal and written communication skills.
- Effective listener, empathetic to staff members concerns.
- Emotionally resilient happy to work in a dynamic ever changing environment.
- Personable allowing people to feel at ease when approached for guidance.
- Able to prioritise activity through strong planning and organisation skills.
- Ability to identify and share best practice knowledge.
- An ability to understand and apply people policies.
- Can work using Microsoft Excel, PowerPoint and can understand various computer applications.
Your experience:
- Experienced People Supervisor/Manager
- Experienced in Office 365
- Working in a unionised environment within a complex matrixed business.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.