Join our Operations & Delivery team as a Port Delivery Agent in Barcelona where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.
Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.
This is a locally employed position. You must have the right to live and work in Spain before applying.
If you have got the right to work in Spain and speak Spanish and English, keep on reading!
ABOUT OUR OFFER - A job at TUI offers more than your basic salary which already starts at 20.800 gross per year.
- 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
- Discounts and multiple offers with TUI Club De Benefits.
- Option to obtain a discounted private health insurance.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer seasonal contracts (fijo discontinuo) starting in March, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise
ABOUT YOU- You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.
- You are a confident decision maker, even when working under pressure.
- Excellent communication skills, both verbal and written, in English and Spanish.
- You have a pro-active guest service mindset with a clear focus on quality and efficiency.
- Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required. Starting as soon as possible.
- You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
- Driver’s license is mandatory.
ABOUT THE JOB- Coordinating Team Leaders staff team and regular staff during trainings and operations delivery at the port.
- Coordinates operation with shipboard personnel at pier such as the Embarkation process and DebarkationProcess.
- Generate relevant operational documentation.
- Assists HR with the recruiting, hiring, training of pier staff.
- To keep constant contact, reserving and updating providers accordingly, regarding products/servicesrequired for our operations.
- To coordinate between operations team and/or suppliers to ensure an excellent conduct of the operations.
- Addresses any guest questions, comments and concerns as well as resolves any guest service issues that may be present.
- Supervise terminal staff through the operation. This includes but is not limited to setting up the terminal and answering all questions relating to services.
- To ensure consistency of Intercruises image in the operations for brand purposes.
- To provide 24hours operational assistance in destination.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
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