Principal, Modern Retailing

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Responsible for directing American’s strategies to profitably and sustainably grow revenue and improve connections with strategic AA accounts.  Will focus on utilizing AA’s retailing focus to update contracting and content strategy in concert with counterparts in Revenue Management, Revenue Analysis, Corp Comm, Reservations and Finance.

• Helps develop and drive for the usage of modern retailing resources to improve the experience of our customers flying on our planes
• Monitors and reports in concert with Revenue Analysis on agency monthly/quarterly performance, including its progress toward long term revenue generation goals
• Serves as lead negotiator for contracts with their covered accounts
• Works in regular and close coordination with counterparts in the Commercial organization, Revenue Management, Network Planning, Corp Comm, Res, Strategic Alliances, and Joint Business Partners to shape the company’s strategy and address financial and operational performance issues
• Serves as AA’s key representative at meetings and events for their covered accounts

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• BS/MA, 5+ years of experience
• Demonstrates the highest standards of personal ethics and integrity
• Exceptional quantitative and analytical skills with an aptitude for problem solving; ability to solve problems creatively and tenaciously 
• Demonstrated ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
• Understands and is motivated by what is involved to change the status quo and the art and science of negotiating, both internally and externally, to achieve the desired outcome; seeks opportunities to transform existing business models 
• Excellent communication, presentation, and interpersonal skills with ability to handle complex topics comfortably and interact effectively with all levels of the organization in a straight-forward manner, both verbally and written
• Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to build consensus, both within the Modern Retailing organization and with other organizations within the company
• Ability to identify creative and innovative solutions to complex problems
• Ability to be flexible in adapting new ideas and approaches in work methods
• Demonstrated ability to create a culture of continuous improvement that is open and respectful and that thrives on diversity and trust

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more