Qatar Airways is looking for an experienced staff to join our Quality team as Coordinator to drive its newly established Global Business Services (GBS) operations in Ahmedabad, India.
The position will be responsible for driving best standards of process quality & internal control throughout the GBS unit.
Responsibilities:
- Driving quality assurance & enhancement in GBS unit under supervision of team lead
- Performing sample based check, monitor transactions & provide feedback on quality
- Tracking & reporting relevant quality metrics identified for GBS process to team lead, Head of CDC GBS & stakeholders
- Performing compliance audits to identify process gaps & non compliances
- Assessing adherence of training programs of new employees as per company policy
- Supporting completion of audit checklist in advance for all internal/ external audits
- Assisting companys external auditors for preparation of documentation for control weakness/ error remediation
- Ensuring on time escalation & mitigation of issues & risks reported by stakeholders to team lead
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications- Bachelor’s degree or equivalent with minimum 2 years relevant work experience
- Work experience in quality & internal controls team in BPO/ shared service organization
- Work experience in business process re-engineering & optimization
- Exposure of GBS operations
- Prefer certifications like Lean six sigma black belt
- Strong skills in MS office applications (Excel, PPT)
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
