Repair Service Representative I- Bothell, WA (Onsite)

Who we are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is 1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills, and more.

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.

JOB SUMMARY

• Entry level customer service representative, handling the processing and oversight for new orders/quotes, product returns, warranty and resolution of billing and collections issues. Responds to routine customer service requests and inquiries. Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.
• Routinely interfaces with internal Panasonic Departments for the coordination of internal work packages, reporting status and tracking of jobs in order to monitor and satisfy customer requirements.
• Processes new orders and quotes, product returns, warranty and resolution of billing and collections issues.
• Routinely monitors the repair cycle for turn time conformance.
• Maintains and updates Customer Profiles as customer requirements change.
• Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.

The salary or hourly wage rate of $17.79– $30.77 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

EDUCATION/EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent internationally recognized qualification.
• 3 years’ of related experience.

KNOWLEDGE/SKILL REQUIREMENTS

• Must be able to work effectively in teams to satisfy customer requirements.
• Participates in Kaizen Lean action teams, learning and incorporating new concepts in daily work processes.
• Demonstrated proficiency and expertise with Oracle to process customer goods through the repair process to conclusion and billing.
• Must be familiar with repair work procedures, work instructions and quality operating procedures.
• Possess understanding of certification requirements of relevant regulatory authorities and a solid understanding of the IFE business.
• Clear understanding of the differences inherent in both the 14CFR Part 145 and the Manufacturing Part 21 work performed by the Repair Station.
• Must be able to identify problems that require escalation for quick resolution.
• Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
• Ability to perform in high-stress, high pressure environment.
• Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
• Must have a working knowledge of Microsoft Office applications.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Our Principles:

Contribution to Society Fairness & Honesty Cooperation & Team Spirit Untiring Effort for Improvement Courtesy & Humility Adaptability Gratitude

What we offer:

• Paid time off:
  • Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure.
  • All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked
• Insurance:
  • Medical insurance offerings from Aetna and Kaiser (CA &HI).
  • Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family.
  • Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
• 401K with 50 match on up to 8 contribution, full vested
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporation.

LI-VK1

EDUCATION/EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent internationally recognized qualification.
• 3 years’ of related experience.

KNOWLEDGE/SKILL REQUIREMENTS

• Must be able to work effectively in teams to satisfy customer requirements.
• Participates in Kaizen Lean action teams, learning and incorporating new concepts in daily work processes.
• Demonstrated proficiency and expertise with Oracle to process customer goods through the repair process to conclusion and billing.
• Must be familiar with repair work procedures, work instructions and quality operating procedures.
• Possess understanding of certification requirements of relevant regulatory authorities and a solid understanding of the IFE business.
• Clear understanding of the differences inherent in both the 14CFR Part 145 and the Manufacturing Part 21 work performed by the Repair Station.
• Must be able to identify problems that require escalation for quick resolution.
• Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
• Ability to perform in high-stress, high pressure environment.
• Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
• Must have a working knowledge of Microsoft Office applications.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Our Principles:

Contribution to Society Fairness & Honesty Cooperation & Team Spirit Untiring Effort for Improvement Courtesy & Humility Adaptability Gratitude

What we offer:

• Paid time off:
  • Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure.
  • All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked
• Insurance:
  • Medical insurance offerings from Aetna and Kaiser (CA &HI).
  • Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family.
  • Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
• 401K with 50 match on up to 8 contribution, full vested
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporation.

LI-VK1