Overview
Repair Service Representative I
Responsibilities
Job Summary:
We are seeking an enthusiastic and detail-oriented Repair Service Representative to join our team. This entry-level position involves processing and overseeing new orders/quotes, product returns, warranties, and resolving billing and collections issues. You will respond to routine customer service requests and inquiries, and provide valuable feedback to improve processes within our Repair Shop to expedite repair orders.
Major Responsibilities:
- Coordinate with internal Panasonic departments to manage internal work packages, report status, and track jobs to meet customer requirements.
- Process new orders and quotes, handle product returns, warranties, and resolve billing and collections issues.
- Monitor the repair cycle to ensure timely completion.
- Maintain and update customer profiles as requirements change.
- Provide feedback to improve processes within the Repair Shop.
- Raise and monitor purchase requisitions and purchase orders.
Qualifications
Essential:
- High School Diploma, Leaving Certificate, or equivalent internationally recognized qualification.
- Intermediate skills in O365 applications, particularly Outlook and Excel.
Desired:
- Related customer service administration experience.
- Third-level qualification in customer service, administration, or a similar field.
- ERP knowledge.
Knowledge/Skill Requirements:
- Ability to work effectively in teams to meet customer requirements.
- Participation in Kaizen Lean action teams, learning and incorporating new concepts into daily work processes.
- Proficiency with ERP Systems for processing customer goods through the repair process to conclusion and billing.
- Familiarity with repair work procedures, work instructions, and quality operating procedures.
- Ability to identify problems that require escalation for quick resolution.
- Excellent written and verbal communication skills for daily interactions with internal and external customers.
- Ability to perform in high-stress, high-pressure environments.
- Working knowledge of Microsoft Office applications.
- Ability to follow established procedures on routine work, with occasional deviation from accepted practice.
REQ-148776","qualifications":"
Essential:
- High School Diploma, Leaving Certificate, or equivalent internationally recognized qualification.
- Intermediate skills in O365 applications, particularly Outlook and Excel.
Desired:
- Related customer service administration experience.
- Third-level qualification in customer service, administration, or a similar field.
- ERP knowledge.
Knowledge/Skill Requirements:
- Ability to work effectively in teams to meet customer requirements.
- Participation in Kaizen Lean action teams, learning and incorporating new concepts into daily work processes.
- Proficiency with ERP Systems for processing customer goods through the repair process to conclusion and billing.
- Familiarity with repair work procedures, work instructions, and quality operating procedures.
- Ability to identify problems that require escalation for quick resolution.
- Excellent written and verbal communication skills for daily interactions with internal and external customers.
- Ability to perform in high-stress, high-pressure environments.
- Working knowledge of Microsoft Office applications.
- Ability to follow established procedures on routine work, with occasional deviation from accepted practice.
