Description
About the role
We are excited to announce a new opportunity to join our quickly growing Discover Qatar team as a Reservations Officer.
In this role, you will lead the DQ reservations team, provide seamless operations and services to clients (B2B and B2C) and promote Qatar as a premium tourism destination. You will enhance the customer service experience through formation and ongoing optimization of operational procedures, resources utilization, and manpower rostering.
As part of your daily responsibilities, you will also:
- Plan optimum use of staff availability through effective job allocation and distribution of work resources to increase efficiency and productivity
- Lead and monitor dedicated DQ Operations Team to ensure excellent service quality and response time
- Monitor all the incoming e-mails from the customer / agent / station and take actions to ensure that all requests are handled within the agreed time frame as per DQ Service Level Agreement
- Work effectively with DQ internal teams (Sales, Product) to develop unique product & program proposals according to specific client requirements
- Monitor the DQ Operations team effective use of DQ booking system, Visa Application platform, and all related systems, and escalate any issues in a timely manner
- Oversee Visa Processing tasks to ensure the visas issued are as per MOI standards and SLAs
- Identify prevalent trends within DQ Operations and communicate areas of concern to the Line Manager for timely identification of potential issues.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About You
We are looking for a professional with the following skills and experience:
- Bachelor’s Degree or High School diploma with 3-4 years of job-related experience
- Proficiency in MS Office and tourism back office systems
- Data analysis expertise, which includes tools like PowerBi, Zendesk and other
- Experience in team management and manpower planning
- Destination knowledge of Qatar
- Excellent interpersonal and communication skills
- DMC reservations/operations experience is an advantage.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Application Guidelines
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
