SENIOR GROUPS SALES SUPPORT ASSISTANT

• Handle all Groups Requests, Reservations and processing of quotations, building itineraries and content, group seating requests, ancillaries and other special service requirements on the airline side.


• Communicate effectively with customers to provide competitive quotations, documentation and all relevant T&Cs to secure the group sales at optimum margins.


• Manage all Groups allocations for UK & Ireland and ensure utilization of blocked seats is maximized at all times.


• Have an ability to negotiate competitive Groups pricing and interact at a high level with the Airline and third party suppliers.  


• Handle all customer queries and after-sales requests, needs and requirements, ensuring all complaints & queries are dealt with within the prescribed SLA timeframes.


• Work closely with Operations & Fulfilment, DMCs and EKH In-Resort teams to handle all Erratas/Disruptions affecting Group bookings to ensure smooth handling for optimized service delivery and customer experience.


• Contribute towards your own personal development by keeping abreast of our Air & Non-Air Product offerings to ensure an up-to-date knowledge of the EKH Portfolio. This includes destination entry requirements, product updates and tours and excursions offered at destination.


• Be able to effectively communicate with customers to leverage the brand values, generate repeat business and work to very high standards of customer service delivery to ensure all KPIs are achieved.


• Have the agility and business sense to deal with sudden disruptions such as Force Majeure or other type of crisis situations including, but not limited to cancellation situations pre or post departure.


• Handle administrative tasks such as Refunds processing, Agency Statements & CSR handling for Finance reconciliation, building of Customer database, and generating monthly sales conversions & groups’ utilization/loss reports to the MD.

• Educated up to ‘A’ Level or equivalent


• Travel and Tourism qualification desirable


• Well-versed with all Airline products and ancillaries.


• Working knowledge & understanding of ABTA and PTR is essential


• Knowledge of IATA Geography and Emirates network


• Excellent command of written and spoken English


• A high standard of business communication skills

Skills/Knowledge/Requirements

• A meticulous attention to detail and a strong Sales and Service orientation  


• Strong initiative and Problem-solving ability


• Ability to multi-task and work under pressure to meet stretching deadlines  


• Excellent written and verbal communication skills. Email etiquette is imperative


• Strong planning, organizing & time management skills


• IT literate – proficient in MS office applications.


• Proficient in working with GDS/CRS within the travel industry


• Flexibility to work shift-pattern, including weekends and bank holidays.

Information

• Applicants must have the legal right to live and work in The United Kingdom. The Company will not provide assistance with obtaining work permits.