Efficiently plan, manage, organise and monitor sales targets to ensure the achievement of sales objectives and the directives and deliverables of the department. Maintain regular liaison with the Principal/Trade Partners, Clients and business Accounts to ensure that the standards of service agreed are maintained and delivered to their satisfaction
Job Outline:
- Responsible for the achievement of the overall sales targets (online other) by sourcing and prospecting for new business, as well as managing existing business to increase revenue.
- Focus on client relationship management and the effective use of the systems to ensure the strict implementation of procedures and the policies of the trade, maintain and improve service standards Liaise with both internal and external clients to audit service quality levels and propose operational changes where necessary to optimise client satisfaction.
- Monitor revenue, yield and staff productivity, in order to recommend changes to achieve client satisfaction, revenue targets and profitability.
- Regularly communicate the product portfolio to customers using all means available to maximise sales and revenue. Ensure that policy decisions are promptly communicated to our front line staff, Trade Partners and clients. Continuously update the database.
- Prepare and submit weekly, monthly and annual sales reports. Prepare annual / bi-annual business reviews for the client. Prepare responses to RFI?s / RFP?s from clients locally, regionally and globally as required.
- Explore opportunities for regional and global consolidation of MNC?s.
- Review/analyse market trends and give recommendations to line manager. Support all promotions and events organised by dnata Travel Services to ensure sales targets and organisational goals are met.
- Lead sales efforts on supplier portfolio, draft and negotiate proposals and agreements.
- Support and ensure the successful implementation of new customers in the platform.
- Maintain Customer Relationships by visiting customers when required and participate in review meetings to implement ideas on how to increase sales and revenue
