Sr CX Training Professional

An opportunity has arisen within Honeywell Building Technologies for a highly motivated Technical Training Instructor located in our Atlanta, GA area.  The individual will work as part of the HBT CX Learning & Enablement team and will be responsible for delivery and development of customer technical training supporting our Commercial Fire integrators in North America

Key Responsibilities:

• Delivery of face to face and virtual classroom technical training for Commercial Fire customers, ensuring best in class delivery through customer satisfaction survey.
• Ensure quality of training content remains relevant, acting upon customer feedback to drive improvements in training offerings.
• Support Learning & Enablement new training development programs by acting as subject matter expert validating content and course structures.
• As required develop and deliver bespoke customer trainings either via virtual classroom or at customer premises. 
• Identify learning development paths for students attending classes, encourages up take of further Honeywell training through awareness of Learning & Enablement offerings across Honeywell Building Technologies.
• Participate and contribute to team meetings and other company meetings across the Honeywell organization.
• Ensuring the achievement of all individual and team targets and KPIs.
  
  

Key Result areas:

• Achieve Learning & Enablement KPI for Customer Satisfaction in training.
• Honeywell Learning & Enablement seen as best in class through VOC and feedback.
• Champion of training quality - proactive identification of enhancement opportunities.
• Development of strong inter-departmental relationships.

MUST HAVE:

• Teaching or training experience
• Fire industry product experience 
• Hands on experience fire and life safety solutions
• Experience virtual platforms such as Zoom and Teams
  
  

WE  VALUE:

• NICET certification
• Field tech service experience
• Associate technical degree