Teamlead Hub VIE Experience (all genders)
Lufthansa •
Position Type: Permanent
Job Description:
Tasks
- You set the vision for Austrian Airlines ground customer experience, focusing on Vienna hub
- You lead the Vienna hub lounge product, defining its overall experience, operating model, infrastructure & facility design
- You ensure consistency & quality for high-priority customer experiences
- You align with the FWAG on customer experience priorities & guide the ongoing development of Vienna Airport’s customer journey
- You collaborate with Lufthansa Group ground teams to maximize customer satisfaction & ensure strong Austrian representation
- You drive cross-functional cooperation to shape Lufthansa Groups ground product strategy, focusing on processes, digital advances, biometrics & customer-centered policies
- You manage vendor design services for Vienna hub development, coordinating with procurement
- You oversee design projects & initiatives in Vienna hub, ensuring timely, on-budget delivery Moreover, you create empowerment concepts for front-line staff with cross-departmental teams
- You identify & develop opportunities for additional revenue within the ground experience framework
Benefits
holiday / Christmas bonus, Flight privileges, Discounts / shopping, Flexible working hours, Subsidized parking or public transport, Company health management, Modern offices, Remote working (e.g. from home), Diversity programmes
Requirements
- You have a masters degree in business, hospitality or related field and have accumulated more than seven years of experience in customer-focused roles
- You bring at least five years of experience in leadership roles
- You have proven experience in managing complex and large-scale projects
- You possess a strong and infectious customer obsession mindset, combined with a high level of creativity, drive and focus on innovation
- You have experience in managing large-scale operations
- You demonstrate a proven ability to develop service and hospitality concepts, ideally with specific experience in the airline industry
- You have expertise in managing cross-functional teams
- You possess excellent oral and written communications skills in German and English
- You have unrestricted access to the Austrian job spanet
Please apply exclusively online!
Our selection process begins before the job posting closes. If we have found a suitable candidate, we may end the selection process before the application deadline!
Company
About Austrian Airlines AG
Discover a world full of possibilities. Make your professional dreams come true at Austrian Airlines. We are an open and warmhearted community where internationality and open-mindedness play a major role. Hospitality and service-orientation are our top priorities, we put people – our employees just like our guests – first.We are focusing on creating an inspiring working environment where everyone can feel at home. Together we can create unforgettable experiences and memories. Let’s CreateJourneysTogether
www.austrianairlines.ag/jobscareer.aspx
Job Ident #:
115543
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