About the role

As the Technical Asset Coordinator, you must proactively monitor the state of shared Technical IT Assets as well as responding to user calls to ensure defective equipment is restored to service in minimum time. You must Initiate orders for new equipment and processes Lost/Damaged/Obsolete equipment. These assets include Shared PCs, Tough Books, Printers, Presentation Screens, Radios, Mobile Phones, Auto Cribs and projectors. Finally, you will be Providing first level support to technical staff on the use of equipment. Ensures that software on maintenance laptops is up to latest revision.

Job Responsibilities

• Data entry and management in key systems, specifically the Technical Systems management system.
• Co-ordination of stakeholders to support the delivery of MRO Systems and Innovations, ensuring that all stakeholders adhere to guidelines and that documentation has been received to allow achievement of relevant milestones.
• Support of the wider Technical Business staff and other core support business who are responsible for the day to day monitoring and reporting of activity within their areas.
• Support to coordinate new projects for Proof of concept (POC) to ensure successful implementation for QR Technical chosen touchpoints.
• Coordinate with the team of specialist ongoing operational support to Technical Departments so that business is supported with relevant Systems.
• Coordinate and support to develop and manage reporting of Key Performance Indicators, in order to measure operational performance and pursue improvement accordingly.
• Maintains lists of IT assets in order to continually monitor and control the serviceability of these assets. Updates the lists as new assets are acquired or old ones disposed of.
• Advises Technical staff on the process and procedure to be followed for issues not handled within the Business Support Group such as Desktop support, Application support and new equipment requests. Provides first level support to technical staff utilizing shared desktop PCs to the level of logging in and accessing the standard SharePoint dashboard screens and must be knowledgeable in the content of the dashboards.
• Maintains user access database for MRO system for the roles defined.
• Maintains detailed records of all routine activities, callouts and failures through the provided mobile application in order to collect data for a continuous improvement cycle

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About you

• Relevant Vocational, Tertiary or Trade qualification
• Minimum 4 years relevant experience
• Must have strong problem-solving skills, be self-directed and capable of working with minimal supervision. Strong interpersonal skills in a multicultural setting

Preferred

• Experience within an Aircraft Maintenance environment.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community