BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate.
- 1+ years of experience in a front-lines technical support role diagnosing, troubleshooting, or repairing technology products.
- Fluent in English and one of the following languages: Dutch, German, Italian, Japanese, Malay, Norwegian, Portuguese, Spanish, Swedish, or Ukrainian.
PREFERRED SKILLS AND EXPERIENCE:
- Excellent problem-solving skills.
- Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into simple explanations.
- Strong attention to detail and time management skills.
- Demonstrated experience in high-growth, fast-paced environment.
- Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
- Experience configuring and troubleshooting Windows, Linux, iOS, etc.
- Experience actively using and learning about consumer electronics.
- Experience debugging Wi-Fi and router functions.
- Experience using SQL in a work environment.
ADDITIONAL REQUIREMENTS:
- Must be available to work scheduled shifts, including holidays.
- Must be available to work overtime hours and/or weekends as needed.
- This is not a remote position and will require relocation if not already local to the Redmond, WA area.
- Shift Charlie: Friday - Monday 12:00am - 10:30am PST (overnight 4-10s, eligible for 15% shift differential).
COMPENSATION AND BENEFITS:
Pay Range:
Technical Support Associate/Level 1: $31.00/hour
Technical Support Associate/Level 2: $33.50/hour
Technical Support Associate/Level 3: $36.50/hour
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Non-exempt Washington employees are eligible for sick leave in accordance with Washington's Sick Leave policies. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.