BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate.
- 1+ years of experience in a front-line technical support role diagnosing, troubleshooting, or repairing technology products.
- Fluent in English and Portuguese
PREFERRED SKILLS AND EXPERIENCE:
- Excellent problem-solving skills.
- Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into simple explanations.
- Strong attention to detail and time management skills.
- Demonstrated experience in high-growth, fast-paced environment.
- Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
- Experience configuring and troubleshooting Windows, Linux, iOS, etc.
- Experience actively using and learning about consumer electronics.
- Experience debugging Wi-Fi and router functions.
- Experience using SQL in a work environment.
- Written/verbal business fluency in Spanish, German, French, Portuguese, Greek, Italian, and/or Ukrainian.
ADDITIONAL REQUIREMENTS:
- Must be available to work scheduled shifts, including holidays.
- This is not a remote position and will require relocation if not already local to the Bastrop, TX area
- Must be available for both shifts: 1st Shift: Monday - Friday (5:00AM – 3:30PM) and 2nd Shift: Monday - Friday: (3:30PM – 2:00AM)
COMPENSATION AND BENEFITS:
Pay Range:
Bilingual Technical Support Associate/Level 1: $29.00/hour
Bilingual Technical Support Associate/Level 2: $31.50/hour
Bilingual Technical Support Associate/Level 3: $34.50/hour
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.