Tiger CLM for Spanish SpOs

Job Description:

Mission

- To ensure the global Material Support & Logistics flow from Order launch to Customer Delivery for

AHE Military Customer

- To manage the customer’s portfolio for spares parts and component R&O for Spanish Tiger Fleet.

- Contribute to customer satisfaction being the voice of the customer internally when at the same time

being the face of AH towards the customer regarding Material Support & Logistics activities.

Main activities

• Spare Frame Contract & Repair Frame Contract AHT Focal Point for Spanish Customer

• Control and complete when necessary the customers’ orders I requests and ensure contract respect

• OCMP focal point for SpOsç

• GSE retrofit Focal point for SpOs

• Focal point between SpOS and AH/AHD KLMs SpOS focal point (link with AH/AHD CLM & KLM)

• Motorization of customer orders through SAP, NAMSIS and Dashboard

• Control of back order

• Coordinate with CLM / KLMs to ensure spares deliveries and repairs from AH/AHD platforms

• Flexible orders coordination flow

• Analysis and validation to customer of RLT orders according to GD procedure

• Special Support in case of AOG situation for new orders or upgrade existing ones

• Perform contract piloting with SpOS in a monthly basics

• Report contract status to contract manager

• Participate at internaI meetings for contracts monitoring (SFC, RFC, OCMP)): action plans set up

• Participate in contract reviews with customer at managers request

• Request price loading (CPL) under customer needs

• Updating of FDD for overdue orders (SFC, RFC)

• Control of priority list for RFC late repairs iaw customer needs

• Management of Discrepancy Reports for Spanish Tiger Customer (RFC, SFC)

• Stock monitoring for ensuring CDD for spares delivery (SFC)

• Monitoring repair status for ensuring CDD for repairs (RFC)

• Analysis of existing problems (misalignment of data, messages discrepancies, etc)

• Ensure transversal coordination with different departments to fulfill customer needs

• Be in close contact with customers in order to anticipate needs and to satisfy contract commitments

and end user expectations.

• Report generation to allow customer monitoring

• Representation of the AHG face to the customer

• Contract performance management and customer satisfaction (OTR, TAT...)

• Continuous improvement (new solutions...)

• Critical items follow up (according to customers need)

• Knowledge of contractual T&C (logistics)

Mandatory competences

-       Customer Oriented
-       Team Management
-       Knowledge of Military Supply Chain
-       Knowledge of Business & Finance Management
-       Continuous Improvement methodologies
-       Capacity to welcome problems and put in place corrective actions.
-       Knowledge of aeronautics standards
- Experience in working under OTAN standard regulations ( i.e. ASD2000M Normative)

Soft Skills
-       Ability to work in an international & multicultural environment
-       Ability to build working relationship across multiple disciplines
-       Autonomy and rigor to apply and follow standards
-       Capacity to anticipate risks and difficulties
-       Capacity to analyze, to propose solutions in a synthetic way
-       Good communication skills
-       Value creation oriented
-       Initiative and proactivity

Languages
-       Fluent in English; Spanish
-       French or German valuable

Studies

-       Degree/Master in Economics or Business Administration

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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