Join our global TUI Musement Team in San Jose, Costa Rica. Your mission will be to organize transportation planning and daily reservations for transportation services, manage any other customer queries and ensure all operational aspects of transfer reservations are covered and running smoothly for our guests. Working with English-speaking colleagues, and customers over the phone or in person, via email and striving to provide excellent customer service.
ABOUT OUR OFFER - Personal benefits: Attractive remuneration, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB:
- Planning, organization & operation of services such as transfer in, transfer out, transfers between hotels, tours, charter operation, and cruise line operation, airport Meet & Greets.
- Transportation quotes for our guest prior arrive in the country.
- Support of customers in destination and logistic emergency resolution.
- Guest support through our service support cell phone.
- Proficient in Microsoft Office suite including Microsoft Teams.
ABOUT THE JOB:
- Experience organizing and planning Travel Agency or Tour Operator Operations.
- Experience in the tourism business.
- Knowledge of the tourist product of Costa Rica (excursions, transportation, routes, times, weather, etc).
- Responsible, orderly resolute capacity, availability, and customer service.
- Microsoft office skills (word, excel, PowerPoint)
- Outgoing, proactive, and well organized.
- Able to work under intense pressure scenarios.
- Good communication, verbal, and written English.
- Fluent Verbal and written English, an extra European language would be advantageous.
- Ability to work under pressure, able to work effectively on tight timetables or deadlines
- Pro-active guest service mindset with a clear focus on quality and efficiency Open to learn, grow and drive your career while spreading smiles across the globe
- Open to multiple work hours (morning or afternoon and weekends).
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
