This role plays a key purpose in supporting and enabling the partnerships team. This role will be responsible for owning key administrative processes and working with partners to guarantee smooth operations and managing campaigns to ensure partner growth. With focus on automation to continuously deliver an enriched member experience for airline, hotel and car rental partnerships for Etihad Airways and Etihad Guest. Responsibilities involve working with administrative systems (Ariba), Global Distribution System and legal contractual processes as well as external partners. Collaboration with internal stakeholders, including finance, legal, procurement and marketing as well as external partners will be a core part of the role.

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• Manage the monthly billing and reconciliation process (for Travel Partnerships) with internal and external stakeholders. Address any dispute & conduct system health checks to ensure on-time invoice settlement.
• Independently drive campaigns for hotel & car rental partners working closely with line manager, internal stakeholders, marketing & partners.
• Ability to independently set-up cadence meetings with partners & internal stakeholders to support business development & discuss marketing initiatives.
• Building travel partnerships reporting from the data provided by the accounting teams.
• Supporting airline partnerships launches & initiatives working closely with line manager & alliances team to meet support incremental revenue growth.
• Support delivery in the execution/on-boarding of travel partnerships from an operational & administrative perspective. Working closely with the line manager, internal stakeholders & partners.  
• Support testing for system enhancements, for the purpose of process re-engineering. Working closely with the projects team to deliver travel partnerships projects.
• Co-ordinate with vendors & partners on a regular basis to enhance processes & fix bugs.
• Document & analyze the file exchange process, report anomalies & progress. With Focus on process automations solution.

• Bachelor’s degree in business administration, marketing, information Systems, or a related field
• Minimum 3 years’ experience in a loyalty program, preferably within the aviation industry. Prior experience in    loyalty systems coupled with strong analytical skills.
• Proficient in airline global distribution systems & Loyalty Management Systems, such as Amadeus, Sabre or COMARCH.
• Ability to manage multiple priorities, work effectively in a fast-paced environment.
• Data analysis and problem-solving skills.
• Strong communication and collaboration skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience managing external partners/ stakeholders.
• Accountabilities :Support the accrual process by monitoring & processing files, working closely with the line manager to achieve set targets within agreed SLAs.
• Coordinating BAU requirements from member services teams and partners with operational & administrative items within an agreed SLA. Closing out member queries with resolutions in a tactful manner.
• Ensure all processes & integration are well documented as required to ensure business continuity.

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