Company Description
Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere.
Join us and discover just how far you can go!
Role Introduction
To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to actively support the port management team to drive service excellence and delivery on the cargo services strategy.
To assist with operational and reservation functions including oversight of suppliers to ensure full compliance with company and regulatory requirements and service levels.
Key Responsibilities
Revenue Generation (Commercial)
- Implement Cargo Business Plan to meet local strategies and KPIs.
- Assist Cargo Manager and coordinate with Cargo Sales Officers to achieve revenue targets and generate additional income by engaging with customers.
- Support capacity management to maximize flight revenue.
Customer Services
- Collaborate with Outdoor Sales to offer customer-focused solutions.
- Handle customer inquiries, offline and e-booking requests promptly and professionally.
- Manage stakeholder relationships from all sales channels to drive revenue.
- Provide exceptional service across all customer interactions to enhance premium rates and business.
- Promote Cathay products and deliver consistent product solutions.
- Update customers on shipment status and provide solutions as needed.
Support Services
- Assist with cargo reservations, bookings, and deliver excellent customer service.
- Review post-flight documentation and prepare post-flight reports.
- Prepare flight documentation for crew and customs.
- Notify vendors of on-time and delayed flights and manage freighter catering uplift and last-minute changes.
- Coordinate with engineering, airport operations, air traffic control, and vendors.
- Communicate effectively with internal and external stakeholders, including customers, airport and cargo operations, suppliers, and flight crew.
- Coordinate cargo service activities among sales, operations, and ground handling for efficient shipment handling.
- Manage Ground Handling Agent performance, provide instructions, and report issues.
- Handle weather diversions and support flight diversions as needed.
- Assist with emergency and accident responses, station training, and compliance with safety, security, and quality standards.
- Conduct quality checks and participate in audits.
- Support crew administration, perform administrative tasks, and undertake any other reasonable tasks as requested.
Efficiency Improvement
- Support the Cargo Manager in implementing e-initiatives to boost e-Bookings and agent self-service functions.
E&A
- Fulfill Emergency and Accident and Crisis Response responsibilities as required.
Requirements
Academic Qualifications
- Graduate in any discipline
- Tertiary education or equivalent in a related field is a distinct advantage
Knowledge, Skills, Training and Experience
- Minimum 2 years’ experience in cargo industry would be an added advantage
- Prior customer service experience with demonstrable customer service orientation
- Excellent communication skills
- Highly attentive to detail
- Working knowledge in MS Word, Excel and PowerPoint
- Good analytical, problem solving and planning skills
- Ability to work independently
- Knowledge of CHAMP CargoSpot systems is an advantage
- Adapts to change easily
Benefits
https://careers.cathaypacific.com/who-we-are/why-work-here
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
