Position Summery:Reporting to the Company Owner and General Manager, the Customer Service / Sales Manager is responsible for developing anddriving sales of The New Firewall Forward’s piston engine overhaul and airframe maintenance services. The position is responsible for growing existing accounts a
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Customer Service and Sales Manager

The New Firewall Forward • 
Loveland, Colorado, USA
Position Type: Permanent
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Job Description:
Position Summery:
Reporting to the Company Owner and General Manager, the Customer Service / Sales Manager is responsible for developing and
driving sales of The New Firewall Forward’s piston engine overhaul and airframe maintenance services. The position is responsible
for growing existing accounts and generating business for new accounts. This requires a comprehensive set of skills including sales
strategy, networking, developing new relationships, sales support and customer support. In addition, this person will stay engaged in
the day-to-day activities as required to monitor job progression and update customers on a regular basis. 
 
Essential Functions:
Develop strategies to systemically acquire new leads and customers.
Be adept and comfortable in applying professional sales tactics including customer profiling, clear definition of
needs, creative solutions, negotiations and closing sales.
Understands market dynamics and the competitive landscape and navigates accordingly.
Remain current on company product and services offerings. Understands cost, price, certification/airworthiness, availability
and export compliance.
Display strong business discipline, insight and ethics.
Travels to and visits with customers and partners to be able to anticipate their current and future aircraft requirements.
Job Requirements:
POSITION QUALIFICATIONS:
Ability to perform work accurately and thoroughly.
Ability to actively attend to, convey, and understand the comments and questions of others.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Ability to communicate effectively with others using the written and spoken word clearly and concisely. 
Ability to take care of customers’ needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Ability to demonstrate conduct conforming to an ethical set of values and accepted standards.
Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance
of a product, service, or idea. 
Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own
drive or initiative.
Ability to utilize the available time to organize and complete work within given deadlines.
 
Experience:
Minimum 5 years of aviation aftermarket sales experience with a proven track-record of success and consistent strong sales
performance. Demonstrated knowledge of aircraft parts. Strong aviation maintenance background.  A&P and/or pilots
license a strong plus.
 
Other Requirements:
Ability to read and understand Airframe, Engine and component technical publications, illustrated parts catalogs,
and component maintenance manuals. 
Capacity to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence.
Ability to multi-task and make good decisions.
Salary Range: Neg-Neg
Relocation: Neg.
Travel: 25%
Job Ident #:
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