Res Sales & Services Representative
United Airlines •
Position Type: Contractor
Job Description:
DescriptionWe have a wide variety of career opportunities around the world — come find yours.
Contact Centers
Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more.
This position is located in Av. Paulista, 777 – 9º andar / São Paulo, SP – Brasil.
Job overview and responsibilities
As the first connection between United Airlines and our customers, you will need strong communication skills and the ability to learn our systems to provide the right answers. On any given call, you may be asked to provide flight schedule and rate information, determine the best routes and timing based on customer needs or answer any other questions from passengers
- Sells consultatively.
- Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner.
- Resolves customer conflicts requiring handling or service.
- Arranges for ticketing and other special services.
- Notifies customers of flight irregularities and changes in schedules.
- Assists company employees in arranging business and personal travel plans.
- Operates computer terminal equipment to access, input and retrieve information
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Required
- Must have High school diploma/ or equivalent
- Must be at least 18 years of age
- Must be fluent in English and Portuguese ( read, write and speak)
- Must be flexible to work any shift in a 24/7 operation including nights, weekends and holidays
- Must be legally authorized to work in Brazil for any employer without sponsorship
- Computer literacy, including the ability to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems via the computer.
Preferred
- 1 year of experience in sales, customer contact, or other related work
- Previous experience working in airline industry
- Valid passport and U.S Visa to travel for training
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
Job Ident #:
SAO00000116
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)