The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight spanetplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Customer Experience Team.

About the role

In this role, you will be responsible for providing functional expertise covering all requirements during the Sales force program lifecycles (Discovery, Design, Development, Configuration, Testing, Quality Assurance, Go live and past Go live Support).

You would also work as a liaison with stakeholders to define requirements, customize the platform and enable users to get the most out of Salesforce.

As part of your role, your additional responsibilities will include the following:

• Build strong rapport with key business stakeholders and act as engagement contact with the cross-functional teams, including Business Teams, Customers, Design Teams and Technical Leads
• Take requirements from the business, analyze them, and translate them into viable product features that are aligned with the business strategies and roadmaps
• Process mapping of current and to be- with clear benefit measurements to guide the requirements and solution design discussion
• Manage a project from conception, through to handover and delivery covering:
• Business case and specification
• Product Management/Roadmap
• User Story documentation and training
• Functional testing
• Appreciation of UI/UX and how it affects solutions
• Drive the usage and adoption of the product to deliver value to customer in line with business objectives

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

• Bachelor’s degree or equivalent with at least 4 years of job-related experience
• Worked in large complex projects, with experience in end-to-end delivery
• Experienced in process mapping and writing operational business procedures
• Strong abilities in requirements analysis, prioritization, and user story documentation
• Knowledge of agile delivery processes
• Strong quantitative and analytical skills
• Excellent spoken and written English skills with strong persuasion and influencing capabilities
• Ability to lead and work extensively with cross- functional teams, in a faced- paced working environment
• Strong project management and stakeholder management

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.