Senior Cargo Sales Assistant- Kuala Lumpur, Malaysia

We are recruiting for Senior Cargo Sales Assistant for Kuala Lumpur, Malaysia.

The selected candidate will be responsible for generating maximum cargo revenue in the assigned station through effective sales strategies and promotion. Provide cargo operations and customer service functions including interaction with customers and GHA for both import and export cargo.

Accountabilities:

·        Interact via telephone with freight forwarders, direct shippers and/or consignees, typical telesales functions, assist customer queries, rate quotations, optimizing the commercial functions related to export booking/ forwarding/ delivery while setting a high standard of service. Contribute to achieving maximum cargo sales to meet/ exceed annual set revenue/ tonnage targets by providing excellent cargo operations and customer service support.

·        Liasing with local Ground Handling Agents and with Head Office Cargo Department to ensure/ enhance a high-quality service provided by QR both import and export.

·        Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.

·        Flight planning with maximum utilization of the flight capacity, control and operation export and import. Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.

·        Coordination with customers/ cargo claims supervisor at head office, handling of discrepancies at statins and in all administrative issues related to station.

·        To disseminate all cargo related information for updating customers regarding customs, governmental and health authorities’ rules and to HO to comply with regulations and to avoid penalties, destruction, etc.

·        Ensure that notifications are sent officially on cargo arrival information, to Freight Forwarders/ Agents/ direct customers to ensure the Cargo does not stay under airlines custody for long period, avoid damages and for space availability at the warehouse.

·        Weekly, monthly and whenever deemed necessary services reports including preparation system accounting updates on every flight departure.

·        Secure proper operational and customer service support to enable station to meet and/or exceed the set cargo targets.

·        Ensure full compliance at all times with safety and security regulations and procedures as per local governmental and company requirements.

·        Identify needs and improve cargo sales and operational performance for local station.

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualifications

·        High school qualification/ Vocational Qualification/ Diploma or Equivalent with minimum 3 years of job-related experience

·        Good command of English language

·        Knowledge of Cargo Sales will be an added advantage

·        Good customer service and interpersonal skills

You must have the legal rights to live and work in Malaysia to be considered for this role.

 About Qatar Airways Group 

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.