Visitor Relations Specialist A

Mukilteo, WA

Contract Position

$19.93-$22.93/Hour

Join a global leader in aerospace innovation where cutting-edge technology meets groundbreaking projects. At the forefront of aviation, defense, and space exploration, this company offers exciting opportunities to work on next-generation aircraft, space systems, and advanced technologies that define the future of aerospace. Be part of a team that pushes boundaries and shapes the future of global travel, defense, and exploration.

Responsibilities:

• Serve as the first point of contact for visitors, providing orientation, directions, and assistance with ticket sales and amenities.
• Process transactions using point-of-sale (POS) systems and follow financial procedures for ticketing and sales.
• Greet and verify IDs for large tour groups, ensuring smooth entry and a positive guest experience.
• Answer incoming calls, operate telephone and intercom equipment, and assist with tour schedule management.
• Learn and share exhibit and gallery content, engaging visitors with interactive experiences.
• Resolve customer inquiries and complaints professionally, maintaining a high level of service.
• Support public tour activities and special events as needed.
• Ensure compliance with safety procedures, proactively identifying and reporting concerns.
• Work collaboratively with team members, following scheduled rotations and completing daily assignments.
• Maintain a flexible schedule, including weekends, holidays, and special events.

Qualifications:

• Education: High School Diploma/GED required.
• Experience: Minimum of six months in a customer service-related role, preferably in hospitality, tourism, or event management.
• Proficiency with Microsoft Office Suite and familiarity with event, exhibit, or POS technology.
• Experience with scripted material memorization, facilitation of learning concepts, or interactive customer engagement.
• Ability to stand for extended periods (6+ hours) and move between various visitor service areas.
• Strong problem-solving skills and ability to handle difficult customer interactions with professionalism.
• Previous experience with Boeing or Boeing Future of Flight is a plus.
• Ability to use radio, microphone, computer, cell phone, cleaning supplies, and PPE equipment as needed.
• Work Schedule & Physical Requirements
  • Current schedule: Thursday through Monday, 100 onsite.
  • Frequent walking on various surfaces, standing, occasional stair climbing, and limited lifting (up to 20 lbs).
• Dress Code:
  • Business casual attire.
  • Footwear must meet factory safety requirements.

Still have questions? Reach out toBob - (Phone) 256-457-3613 (Email) bobmoseleytechnical.comWhat to Expect

Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.

We stand by our 30 year-old commitment of “World Class Service. World Class Company.”

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

• Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.
• Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallspan of organizations with low turnover.
• Final postion level and pay will be based on experience.

Resources

• To apply, send resume to: resumesmoseleytechnical.com
• For more active job openings: https://careers.moseleytechnical.com/jobs
• For more information about Moseley visit: http://www.moseleytechnical.com/about-us/