Manager, Hangar Operations

JOB OVERVIEW

The Hangar Operations Manager reports to the Director of Maintenance and is responsible for the success of the heavy maintenance and line maintenance segments within the assigned Hangar(s). The incumbent provides leadership and sets the tone and pace for overall hangar and project operations. The Hangar Operations Manager directly manages the Project Supervisors, Hangar Support Supervisor, and other relevant Leads/Supervisors as well as associated staff. 

Hangar Operations Manager is responsible for ensuring that all staff are compliant with KF Aerospace’s policies, and with Transport Canada regulations. They lead the Hangar(s), promoting a welcoming and friendly environment. The Hangar Operations Manager also oversees assigned Projects, ensuring cost targets are met, and that Customers receive a high level of service. 

DUTIES & RESPONSIBILITIES

COMPLIANCE

• Promote and maintain KF Safety policies to the highest standards
• Promote Safety Management System reporting and ensure reports are submitted ASAP
• Ensure Hangar Maintenance Operations are carried out in compliance with KFAERO Maintenance Policy Manual and Maintenance Control Manual
• Ensure all Canadian & foreign airworthiness requirements are met
• Ensure KF quality control system is maintained to the highest standards
• Comply with corporate process standards
• Request and maintain training requirements for all staff

PROJECT MANAGEMENT

• Provide a high level of customer service ensuring customers concerns are actioned in a timely manner
• Work with Business Development on manhour estimates and span times
• Monitor project progress and escalate any concerns immediately 
• Identify labour requirements to the Director of Maintenance 
• Oversee projects for effective and efficient use of labour
• Ensure all necessary hangar tooling is available & serviceable
• Manage non-billable hours & costs to targets

LEADERSHIP

• Create and promote a healthy, friendly, respectful and positive teamwork environment for all staff
• Ensure fair and equitable practices with regards to hiring, promoting and disciplinary decisions
• Ensure employee performance expectations are communicated and reviews are carried out
• Provide guidance and direction to Project Supervisors
• Participate actively in improvement initiatives and promote innovation

PLANNING

COORDINATION

• Manage available hangar capacity
• Manage vacation schedules

LIASON/COMMUNICATION

ANALYSIS

• Participate in capital equipment budgeting
• Review the customer feedback report with the Director of Maintenance for future learning & improvements

OTHER/HANGAR SPECIFIC

• May act as Subject Matter Expert for trade specific requirements
• Work closely with the other Hangar Operations Managers to promote a collaborative environment
• Provide coverage and support as needed in other locations – some travel required

REQUIREMENTS 

COMPETENCIES

• Excellent leadership & collaboration skills
• Excellent planning and organizational skills
• Excellent project management skills
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Strong negotiation skills
• Basic understanding of financial principles, forecasting and budgeting
• Proven ability to comprehend/implement Business & Financial goals
• Good interpersonal & communication skills (written and verbal)
• Focus on Continuous Improvement in a collaborative fashion
• Exemplifies strong ethics and values and leads by example

CERTIFICATION, EDUCATION, EXPERIENCE

• Minimum of 6 years’ related experience with 1 year of management experience 
• Valid Transport Canada A.M.E
• Prior experience in a MRO or heavy maintenance environment, an asset
• Prior Project management experience, an asset
• Detailed understanding of financial processes
• Detailed understanding of Quality Assurance processes
• Working knowledge of various types of aircraft 
• Working knowledge of Transport Canada regulations as applicable