West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.
What you can expect as a Base Manager at West Star:
The Base Manager will be responsible for the success of the base operation to ensure quality, schedule, budget and overall successful customer experience.
You will be ESSENTIAL to many FUNCTIONS including:
- Monitors all events related to customer aircraft, coordinates with appropriate Supervisors/Leads to ensure that customer commitments are met.
- Identifies event discrepancies and provides customer with appropriate options.
- Ensures company and customer maintenance protocols and procedures are being administered effectively and efficiently assigned
- Review customer invoices for accuracy of signoffs, labor, material issues and pricing. Ensures that pricing reflects customer commitments, and expectations. Resolves customer billing disputes.
- Managing the station profitability by Implementing effective work-flow processes that ensure a high level of efficiency and compliance.
- Ability to shift priorities and meet deadlines, while maintaining a professional demeanor, within a fast-paced, dynamic work environment.
- Maintain and enforce the policies and procedures outlined in the Gama Aviation Engineering Repair Station Quality Control Manual (RSQCM).
- Hire / terminate employees utilizing proper internal protocol.
- Effectively and clearly communicate (i.e., speak, write, read) in English
What you’ll need to bring with you:
Your Education:
High School Diploma or equivalent required
Bachelor of Science Degree in Business, Leadership or Aircraft related field preferred
Holds a valid FAA Airframe & Powerplant License
10 years in the aircraft maintenance field
At least 5 years of experience within in management capacity
At least 5 years of experience having direct involvement with FAR 135 and or 145 policies and procedures.
Your Experience:
10+ years in Aircraft Maintenance, with management experience
Attention to detail and strong organizational and communication skills, both written and oral, along with budget and forecasting experience.
Very good computer skills
Knowledge of Microsoft, Excel and Word, and Adobe.
Ability to understand and interpret aircraft technical data.
Effective communication in English (both orally and written)
Ability to successfully work with others as part of a team in order to achieve established goals.
Travel both foreign and domestic as needed
Strong project management, team management and process workflow skills.
Outstanding decision-making skills, with strong problem-solving capabilities.
Demonstrated abilities in planning, prioritizing, and managing multiple projects.
Working knowledge of Federal Aviation Regulations.
Your Initiative:
This position will build a “world class” organization respected by customers and the industry. They will develop and implement a strategic vision to upgrade their program into a consultative, continuous improvement-oriented organization with resources and staff skill sets that will lead to excellent quality outcomes.
Your Sense of Responsibility:
Unquestioned credibility, judgment, character, and ethics
Attend work every day as scheduled to include overtime, travel and weekend assignments
Must perform all work in accordance with Federal Aviation Administration guidelines
Follow all company and safety rules during performance of duties
Maintain customer-oriented work habits
Direct the work and flow of multiple projects
Other Particulars:
Physical Requirements
Routine walking, bending and squatting or sitting
Routing or repetitive physical motion with arms and hands
Basic personal computer operations especially with Apple and Microsoft products (Outlook, Word, and Excel)
